Joseph Kolchinsky is the founder and CEO of OneVision Resources, a service platform that partners with integrators to provide high-quality support with a small-company feel with the sustainability, scalability, and profitability of big-company scale. If you're interested in taking your company's service to the next level, reach out to Joey at firstname.lastname@example.org.
Without industry-wide generally accepted rules and standards (not regulations) for installation, the custom electronics industry will always ‘Get no respect..’ We need traditional schooling, pricing standards and expected service levels.
3 disturbing conversations with leading manufacturers and a top custom installation company that still do not perceive how the industry must shift from an equipment markup business model to one based on providing valued services.
While IT manufacturers and dealers encroach into the custom A/V industry, there are no successful examples of the A/V industry moving into IT. Eventually, both dealers and manufacturers will pay the price for not focusing on services.