Author Profile

Joseph Kolchinsky

Joseph Kolchinsky is the founder and CEO of OneVision Resources, a service platform that partners with integrators to provide high-quality support with a small-company feel with the sustainability, scalability, and profitability of big-company scale. If you're interested in taking your company's service to the next level, reach out to Joey at joseph@onevisionresources.com.

Have suggestions or something you want to read about? Email Joseph at joseph@onevisionresources.com

Joseph's Latest Posts

How Tracking Technicians’ Time Helps Calculate Your Hourly Labor Rates

Using time-tracking software enables integrators to determine employee utilization rate to help set your hourly rates, but integrators also need to calculate ‘urgent’ vs. ‘normal’ hours.

Joseph Kolchinsky · June 24, 2016

How to Pick a Time-Tracking App … and Get Technicians to Use It!

3 key considerations to help you choose the right time-tracking app. Plus, what are the best ways to categorize your labor for measurable results and how do you incent installers to track their time?

Joseph Kolchinsky · June 09, 2016

2 Big Reasons You Should Really Be Tracking Your Time (and How to Get Started)

The source of revenue is drastically different in a services vs. projects model, so cost tracking needs to be addressed differently.

Joseph Kolchinsky · May 27, 2016

Technology Is Evolving and Integrators Must Adapt

To thrive, integrators should focus on one aspect of service, work to improve their operational efficiency, change their cost structure and optimize their resources.

Joseph Kolchinsky · February 10, 2016

What Defines 5-Star Service?

Standards of what makes for excellent service shouldn’t vary from one industry to the next. An integrator’s service should be equivalent to a hotel concierge.

Joseph Kolchinsky · September 28, 2015

No Respect: Why Custom Electronics is Rodney Dangerfield of Design/Build Sector

Without industry-wide generally accepted rules and standards (not regulations) for installation, the custom electronics industry will always ‘Get no respect..’ We need traditional schooling, pricing standards and expected service levels.

Joseph Kolchinsky · August 13, 2015

Death Knell Ringing for Manufacturers, Integrators Who Still ‘Don’t Get It’

3 disturbing conversations with leading manufacturers and a top custom installation company that still do not perceive how the industry must shift from an equipment markup business model to one based on providing valued services.

Joseph Kolchinsky · August 11, 2015

Caution: IT Could Eat A/V for Lunch

While IT manufacturers and dealers encroach into the custom A/V industry, there are no successful examples of the A/V industry moving into IT. Eventually, both dealers and manufacturers will pay the price for not focusing on services.

Joseph Kolchinsky · August 10, 2015