Audio Advice Live is a consumer event in which homeowners will be able to take part in a range of system demonstrations and Q&A sessions.
Jason Griffing
Jason Griffing is the Director of Product at OneVision Resources.
Jason Griffing's Latest Posts
Coronavirus and the Power of Choice
Jason Griffing of OneVision Resources goes over what the ancient philosophy of Stoicism can teach us about facing the toughest of situations.
Want to Provide Better Service? Start with Sales and Project Processes
Giving service a prominent role in sales and project execution can set an integrator’s service team up for ultimate success.
Drive More Sales, Brand Loyalty with Simple Shift in Thinking
Integrators can leverage Simon Sinek’s ‘Golden Circle’ concept to enhance relationships with clients and improve business.
5 Reasons You Need a Ticketing System in Your Business
Using piecemeal solutions instead of a ticketing system to manage your service may be hampering your client experience.
23 Big (and Small) Questions to Ask Yourself Before You Sell Service Plans
Too few integrators in the industry understand what’s involved in implementing service plans … until it’s too late.
3 Ways to Step Up Your Customer Service Game
It’s hard to make the project-to-service transition, but these three pillars of a service-first approach will help get you started. For more info, attend OneVision’s service workshop at CEDIA 2017.
Did You Notice This One Line in Amazon’s Smart Home Service Message?
One sentence tucked into Amazon’s smart-home service offering is evidence that Amazon intends to get involved on every part of the home technology installation value chain, including exceptional customer service.
Improve Your Customer Service with One Simple Phrase
To elevate your customer service offering and start raking in the recurring revenue, focus less on how your daily interactions can benefit you and more how you can help others.
3 Reasons Summer Is the Best Time to Sell Service
Waiting for the right time to pitch your clients on service plans to gain recurring revenue? Here’s why summer is the perfect time to make the leap.
5 Steps to Combat Key-Person Dependency on Your Service Team
Key-Person Dependency describes when an organization relies too heavily on the knowledge or ability of one person. It’s a risky situation for a business, especially when it comes to your service team.
Why Customer Service Is the Last True Smart-Home Differentiator
Changes in the smart-home landscape — like IP-control, open-API’s, drag-and-drop programming and pre-configured UI’s — are bringing technological barriers down and making it easier for competitors to enter the market. How, then, will you differentiate yourself?
