Author Profile

Jason Griffing

Jason Griffing is the Partner Development Manager at OneVision Resources.

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Jason's Latest Posts

Want to Provide Better Service? Start with Sales and Project Processes

Giving service a prominent role in sales and project execution can set an integrator’s service team up for ultimate success.

Jason Griffing · August 30, 2018

Drive More Sales, Brand Loyalty with Simple Shift in Thinking

Integrators can leverage Simon Sinek’s ‘Golden Circle’ concept to enhance relationships with clients and improve business.

Jason Griffing · December 6, 2017

5 Reasons You Need a Ticketing System in Your Business

Using piecemeal solutions instead of a ticketing system to manage your service may be hampering your client experience.

Jason Griffing · October 24, 2017

23 Big (and Small) Questions to Ask Yourself Before You Sell Service Plans

Too few integrators in the industry understand what’s involved in implementing service plans … until it’s too late.

Jason Griffing · September 21, 2017

3 Ways to Step Up Your Customer Service Game

It’s hard to make the project-to-service transition, but these three pillars of a service-first approach will help get you started. For more info, attend OneVision’s service workshop at CEDIA 2017.

Jason Griffing · August 16, 2017

Did You Notice This One Line in Amazon’s Smart Home Service Message?

One sentence tucked into Amazon’s smart-home service offering is evidence that Amazon intends to get involved on every part of the home technology installation value chain, including exceptional customer service.

Jason Griffing · July 30, 2017

Improve Your Customer Service with One Simple Phrase

To elevate your customer service offering and start raking in the recurring revenue, focus less on how your daily interactions can benefit you and more how you can help others.

Jason Griffing · July 5, 2017

3 Reasons Summer Is the Best Time to Sell Service

Waiting for the right time to pitch your clients on service plans to gain recurring revenue? Here’s why summer is the perfect time to make the leap.

Jason Griffing · June 21, 2017

5 Steps to Combat Key-Person Dependency on Your Service Team

Key-Person Dependency describes when an organization relies too heavily on the knowledge or ability of one person. It’s a risky situation for a business, especially when it comes to your service team.

Jason Griffing · May 17, 2017

Why Customer Service Is the Last True Smart-Home Differentiator

Changes in the smart-home landscape — like IP-control, open-API’s, drag-and-drop programming and pre-configured UI’s — are bringing technological barriers down and making it easier for competitors to enter the market. How, then, will you differentiate yourself?

Jason Griffing ·

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