Key-Person Dependency describes when an organization relies too heavily on the knowledge or ability of one person. It’s a risky situation for a business, especially when it comes to your service team.
Jason Griffing's Recent Articles
Why Customer Service Is the Last True Smart-Home Differentiator
Changes in the smart-home landscape — like IP-control, open-API’s, drag-and-drop programming and pre-configured UI’s — are bringing technological barriers down and making it easier for competitors to enter the market. How, then, will you differentiate yourself?
Why GAFA’s Interest in the Smart Home Actually Presents Significant Opportunity
GAFA’s (Google, Apple, Facebook, Amazon) entrance into the smart home market presents two big changes for integrators: more customers but less product revenue.
How to Use Emotional Intelligence to Excel in Customer Service
Emotional intelligence, or EQ, has been called ‘the other kind of smart.’ Here’s how to use it to your advantage to beat your competitors in customer service.
Hands On: Savant Pro Remote as Universal Remote and Home Automation Controller
Jason Griffing, host of HomeTech.fm, offers first impressions of Savant Pro Remote: Nice form factor, simple configuration, iffy voice control and caveats on home automation.