5 Reasons You Need a Ticketing System in Your Business

Using piecemeal solutions instead of a ticketing system to manage your service may be hampering your client experience.

Oct 24, 2017

23 Big (and Small) Questions to Ask Yourself Before You Sell Service Plans

Too few integrators in the industry understand what's involved in implementing service plans ... until it's too late.

Sep 21, 2017

3 Ways to Step Up Your Customer Service Game

It's hard to make the project-to-service transition, but these three pillars of a service-first approach will help get you started. For more info, attend OneVision's service workshop at CEDIA 2017.

Aug 16, 2017

Under the Surface of Lennar’s Move to Wireless & Amazon Smart-Home Services

When paired with Lennar’s decision to utilize Amazon Home Services for installation, the builder’s sharp reduction in low voltage cabling reinforces the notion that it sees a traditional path to the smart home, the CEDIA channel, as outdated.

Aug 02, 2017

Did You Notice This One Line in Amazon’s Smart Home Service Message?

One sentence tucked into Amazon's smart-home service offering is evidence that Amazon intends to get involved on every part of the home technology installation value chain, including exceptional customer service.

Jul 30, 2017

Why Recurring Revenue Skeptics Are Missing the Point

Recurring monthly revenue (RMR) may not be necessary to drive company valuation, but providing great customer service absolutely is.

Jul 29, 2017