Under the Surface of Lennar’s Move to Wireless & Amazon Smart-Home Services

When paired with Lennar’s decision to utilize Amazon Home Services for installation, the builder’s sharp reduction in low voltage cabling reinforces the notion that it sees a traditional path to the smart home, the CEDIA channel, as outdated.

Aug 02, 2017

Did You Notice This One Line in Amazon’s Smart Home Service Message?

One sentence tucked into Amazon's smart-home service offering is evidence that Amazon intends to get involved on every part of the home technology installation value chain, including exceptional customer service.

Jul 30, 2017

Why Recurring Revenue Skeptics Are Missing the Point

Recurring monthly revenue (RMR) may not be necessary to drive company valuation, but providing great customer service absolutely is.

Jul 29, 2017

LA Integrator Creates 24/7 Service App After CE Pro Summit Discussion

Max Angst, CEO of MAXSYSTEMS, says customers can now request service simply by touching a button on their smartphone app.

Jul 28, 2017

Improve Your Customer Service with One Simple Phrase

To elevate your customer service offering and start raking in the recurring revenue, focus less on how your daily interactions can benefit you and more how you can help others.

Jul 05, 2017

What Magnolia’s ‘Mag Care’ Remote Support Says about the Future of Service

There are two big lessons home technology integrators can take away from the news that Best Buy’s Magnolia will offer remote network support, called Mag Care.

Jun 14, 2017