Too few integrators in the industry understand what's involved in implementing service plans ... until it's too late.

It's hard to make the project-to-service transition, but these three pillars of a service-first approach will help get you started. For more info, attend OneVision's service workshop at CEDIA 2017.

When paired with Lennar’s decision to utilize Amazon Home Services for installation, the builder’s sharp reduction in low voltage cabling reinforces the notion that it sees a traditional path to the smart home, the CEDIA channel, as outdated.

One sentence tucked into Amazon's smart-home service offering is evidence that Amazon intends to get involved on every part of the home technology installation value chain, including exceptional customer service.

Recurring monthly revenue (RMR) may not be necessary to drive company valuation, but providing great customer service absolutely is.

Max Angst, CEO of MAXSYSTEMS, says customers can now request service simply by touching a button on their smartphone app.