The HTSA’s newly created Relationship Science Masterclass is designed to teach integrators to re-think how they approach engaging with customers.
Mar 03, 2020
Step 1: Create a new Terms of Service agreement outlining your service policies. Step 2: Present clients with tiered membership plans. Step 3: Wait for the opportunity to upsell.
Apr 17, 2019
Integrators complain about big-picture issues like margin and market saturation, but also seemingly small things like: 'They do not put all the parts in the box.'
Apr 06, 2018
Using piecemeal solutions instead of a ticketing system to manage your service may be hampering your client experience.
Oct 24, 2017
Too few integrators in the industry understand what's involved in implementing service plans ... until it's too late.
Sep 21, 2017
It's hard to make the project-to-service transition, but these three pillars of a service-first approach will help get you started. For more info, attend OneVision's service workshop at CEDIA 2017.