HTSA: 85% of Clients Will Pay More for Superb Customer Service

The HTSA’s newly created Relationship Science Masterclass is designed to teach integrators to re-think how they approach engaging with customers.

Mar 03, 2020

Yes, You Can Begin Generating Recurring Revenue in 60 Days

Step 1: Create a new Terms of Service agreement outlining your service policies. Step 2: Present clients with tiered membership plans. Step 3: Wait for the opportunity to upsell.

Apr 17, 2019

Most Frustrating Vendors in the Home-Technology Channel

Integrators complain about big-picture issues like margin and market saturation, but also seemingly small things like: 'They do not put all the parts in the box.'

Apr 06, 2018

5 Reasons You Need a Ticketing System in Your Business

Using piecemeal solutions instead of a ticketing system to manage your service may be hampering your client experience.

Oct 24, 2017

23 Big (and Small) Questions to Ask Yourself Before You Sell Service Plans

Too few integrators in the industry understand what's involved in implementing service plans ... until it's too late.

Sep 21, 2017

3 Ways to Step Up Your Customer Service Game

It's hard to make the project-to-service transition, but these three pillars of a service-first approach will help get you started. For more info, attend OneVision's service workshop at CEDIA 2017.

Aug 16, 2017