The HTSA’s newly created Relationship Science Masterclass is designed to teach integrators to re-think how they approach engaging with customers.

Step 1: Create a new Terms of Service agreement outlining your service policies. Step 2: Present clients with tiered membership plans. Step 3: Wait for the opportunity to upsell.

Integrators complain about big-picture issues like margin and market saturation, but also seemingly small things like: 'They do not put all the parts in the box.'

Using piecemeal solutions instead of a ticketing system to manage your service may be hampering your client experience.

Too few integrators in the industry understand what's involved in implementing service plans ... until it's too late.

It's hard to make the project-to-service transition, but these three pillars of a service-first approach will help get you started. For more info, attend OneVision's service workshop at CEDIA 2017.