4 Software Tools to Help You Deliver the Best Customer Support

Do you have the software it takes to deliver great customer support?

Jun 08, 2017

How Texadia Systems Grew to $6.2M in Sales in Just 3 Years

Texadia Systems focuses on several niche markets, including commercial relocation projects, design/build A/V projects, high-end custom homes and multi-dwelling units (MDUs).

Jun 06, 2017

5 Steps to Combat Key-Person Dependency on Your Service Team

Key-Person Dependency describes when an organization relies too heavily on the knowledge or ability of one person. It's a risky situation for a business, especially when it comes to your service team.

May 17, 2017

Why Customer Service Is the Last True Smart-Home Differentiator

Changes in the smart-home landscape — like IP-control, open-API’s, drag-and-drop programming and pre-configured UI's — are bringing technological barriers down and making it easier for competitors to enter the market. How, then, will you differ

May 17, 2017

How to Use Emotional Intelligence to Excel in Customer Service

Emotional intelligence, or EQ, has been called 'the other kind of smart.' Here's how to use it to your advantage to beat your competitors in customer service.

May 15, 2017

Why You Shouldn’t Approach Service with a Project Mentality

The skills required for a good project team don’t necessarily overlap with the skills required for a good service.

May 02, 2017