Improve Your Customer Service with One Simple Phrase
To elevate your customer service offering and start raking in the recurring revenue, focus less on how your daily interactions can benefit you and more how you can help others.
Jul 05, 2017
What Magnolia’s ‘Mag Care’ Remote Support Says about the Future of Service
There are two big lessons home technology integrators can take away from the news that Best Buy’s Magnolia will offer remote network support, called Mag Care.
Jun 14, 2017
4 Software Tools to Help You Deliver the Best Customer Support
Do you have the software it takes to deliver great customer support?
Jun 08, 2017
How Texadia Systems Grew to $6.2M in Sales in Just 3 Years
Texadia Systems focuses on several niche markets, including commercial relocation projects, design/build A/V projects, high-end custom homes and multi-dwelling units (MDUs).
Jun 06, 2017
5 Steps to Combat Key-Person Dependency on Your Service Team
Key-Person Dependency describes when an organization relies too heavily on the knowledge or ability of one person. It's a risky situation for a business, especially when it comes to your service team.
May 17, 2017
Why Customer Service Is the Last True Smart-Home Differentiator
Changes in the smart-home landscape — like IP-control, open-API’s, drag-and-drop programming and pre-configured UI's — are bringing technological barriers down and making it easier for competitors to enter the market. How, then, will you differ