RMR

All In RMR

3 Biggest Remote Service Mistakes Integrators Are Making

Former CytexOne exec Martin Roseman is ‘shocked’ at how integrators are still reticent to offer, sell and price service agreements. New RMR Marketing Kit aims to help.

Jason Knott · June 12, 2019

14 Service Functions More Integrators Should Consider Providing

Integrators are offering perks such as 24-hour phone support, guaranteed response times, same-day emergency response to differentiate in their respective markets.

Jason Knott · June 06, 2019

Mattera Design Deploys Massive A/V Distribution, RTI System in Jersey City Restaurant

Dragonfly screens, Epson projectors, Samsung displays, QSC speakers, and Crown amps blanket 5,600-square-foot establishment with AV; all controlled by RTI

Lisa Montgomery · June 05, 2019

CE Pro 100 in 2019: Lighting, Recurring Revenue, AI, and Efficiencies

Members of the CE Pro 100 share thoughts on which new technology categories and markets they plan on expanding into, shoring up operations efficiencies, hiring and retaining talent, customer service and RMR strategies.

Arlen Schweiger · June 05, 2019

Monitronics International Will File for Bankruptcy

Monitronics will be merged with its holding company Ascent Capital Group pending stockholder approval.

Rodney Bosch · May 24, 2019

Best Buy Learns ‘Ton of Surprises’ from Total Tech Support Clients

Best Buy’s Q1 revenues for fiscal year 2020 rise 1.1% despite effect of tariffs. Total Tech Support program offers better understanding of customer behavior.

Jason Knott · May 24, 2019

Crestron Partners with Domotz for Remote Management

Crestron has formed a partnership with Domotz that will give integrators greater visibility to their installed devices to reduce truck rolls, improve service, and open the opportunity for service agreements.

Jason Knott · May 23, 2019

ProSource: ‘Strange’ Market, 5G Glee, RMR Ambivalence, Marc Fisher Wins

The economy isn’t bad, just strange. 5G will be awesome, but so what? RMR isn’t ‘all that.’ Plus, lots of Marc Fisher, Legos and lighting at ProSource Spring Meeting 2019.

Julie Jacobson · May 20, 2019

Control4, SnapAV CEO Interviews: Analyzing the Home Automation Merger

SnapAV’s acquisition of Control4 will create a one-stop shop for professionally installed home automation, A/V, networking, other home technologies: CEOs John Heyman, Martin Plaehn

Julie Jacobson · May 17, 2019

CE Pro 100 Integrators Remain Optimistic in 2019 Despite Market Plateau

CE Pro 100 integrators are reacting to the current economic state with measured enthusiasm, anticipating 12.7% percent revenue growth in 2019.

Jason Knott · May 08, 2019