By Jason Knott · May 24, 2019 • Best Buy’s Q1 revenues for fiscal year 2020 rise 1.1% despite effect of tariffs. Total Tech Support program offers better understanding of customer behavior.
By Joseph Kolchinsky · May 21, 2019 • The big-box retailer’s turnaround is rooted in retooling the customer experience. Companies serving higher-end clientele can take cues from how Best Buy created 15x multiple on tech support recurring revenue.
By Jason Knott · May 1, 2019 • The 20th annual CE Pro 100 list of the highest-revenue custom installation companies reports $2.02 billion in custom revenues, plus 13% growth predicted for 2019.
By CE Pro Editors · April 15, 2019 • Best Buy has announced Corie Barry as its new CEO, Mike Mohan as president and COO, and Hubert Joly as executive chairman of the board.
By Jason Knott · February 28, 2019 • Best Buy passes 1 million members for annual $199 Total Tech Support service in less than one year. BBY stock price skyrockets 17%.
By Jason Knott · January 2, 2019 • Stock prices for public companies in the smart home, consumer electronics, IoT and custom integration markets drop 19% on average in 2018. Sonos, ADT IPOs skid downward.
By Julie Jacobson · December 31, 2018 • 2018 was big for mergers, acquisitions, IPOs, spinoffs, and other transactions in home electronics, including IoT, smart home, lighting, security, audio/video, wellness and the installer channel.
By Jason Knott · November 21, 2018 • Best Buy reports strong Q3 revenues and ups forecasts for 2019. In-Home Advisors and Total Tech Support programs will spur growth.
By CE Pro Editors · August 29, 2018 • Best Buy and Vivint have decided to stop selling the 'Best Buy Smart Home by Vivint' line of products, according to a recent quarterly earnings report.
By CE Pro Editors · August 17, 2018 • Best Buy may be looking to expand its RMR after acquiring personal emergy response company GreatCall, which currently has over 900,000 paying subscribers.
By Jason Knott · July 23, 2018 • Sonos will offer 13.9 million shares at $17 to $19 per share to raise $263M when it goes public.
By Andrew Nichols · May 24, 2018 • A Total Tech Support membership features unlimited support from Geek Squad, including in-store repairs, appliance installation, and computer-setup.
By Jason Knott · March 1, 2018 • Best Buy's Q4 revenue grows 9% to $15.3B. Fiscal year growth ends at 5.6% to $42B.
By Julie Jacobson · February 5, 2018 • Every year, CE Pro selects five home-technology trends and opportunities for pros who install audio, video, security and home automation systems. Voice control, virtual reality, 4K, smart home as a service (SHaaS), mass sensorization, high-resolution audio (HRA), IoT awareness …. . .
By Julie Jacobson · December 29, 2017 • As smart-home products go mainstream, and IoT becomes ever more hyped and confusing, we should see more demand for professional installations.