For the first time in a decade, the lack of labor was not listed as the No. 1 challenge dealers face. It was supplanted by “unprofessionalism” in the industry. Other challenges listed for 2021 include COVID-19 uncertainty including travel restrictions and supply chain problem, tax increases, poor work habits, and unpredictable commercial market.
Return To: 2021 CE Pro State of the Industry: Sheltered From the Storm