Best Buy Lays Out Massive Smart Home Service Expansion Plan
Aiming to hit $43B in revenue by 2021, Best Buy will expand Smart Home Powered by Vivint home automation and security to 450 stores, add 1,500 dedicated smart home employees.
The No. 2 company in the CE Pro 100 announced during its "Best Buy 2020: Building the New Blue" event it plans to enhance the smart home areas in all of its stores; roll out its Best Buy Smart Home Powered by Vivint home automation and security offering to 450 stores; and add 1,500 dedicated smart home employees.
Best Buy is also launching a new service called Total Tech Support under the Geek Squad brand. This will provide ongoing support for a customer’s tech, no matter where or when they bought it. This offering is available nationwide in Canada and at 200 stores in 10 U.S. cities.
Meanwhile, Best Buy says it is evolving how it sells to focus not on just selling products but solving customers’ underlying needs. The company will seek to accelerate its growth by continuing to improve the customer experience within and across channels, more effectively addressing customer needs in underpenetrated categories and building its in-home channel.
To that end, the company recently expanded its In-Home Advisor program to all major U.S. markets. It now has 300 advisors who are specially trained to provide free in-home consultations to help customers find the right technology solutions.
Lastly, the company plans to pilot a service dubbed Assured Living that uses technology to help adult children remotely check in on the health and safety of their aging parents. Now available in two markets, this pilot aims to create peace of mind for the children while allowing the parents to live and thrive independently.
Best Buy Chairman and CEO Hubert Joly says, “Our Renew Blue transformation was about improving the customer experience and fixing what was broken,” Joly said. “Building on what we have accomplished, we are excited by the opportunities we have in this next chapter to grow the company by helping customers pursue their passions and enrich their lives with the help of technology, which is a much bigger idea and one that is rich with opportunities.”
Best Buy's goal is to hit enterprise revenue of $43 billion by fiscal year 2021 versus $39.4 billion in fiscal 2017. The company has delivered $1.4 billion in cost savings over the past five years. And, it plans to drive an incremental $600 million in annualized cost savings by the end of fiscal 2021.
Jason has covered low-voltage electronics as an editor since 1990. He joined EH Publishing in 2000, and before that served as publisher and editor of Security Sales, a leading magazine for the security industry. He served as chairman of the Security Industry Association’s Education Committee from 2000-2004 and sat on the board of that association from 1998-2002. He is also a former board member of the Alarm Industry Research and Educational Foundation. He is currently a member of the CEDIA Education Action Team for Electronic Systems Business. Jason graduated from the University of Southern California. Have a suggestion or a topic you want to read more about? Email Jason at firstname.lastname@example.org
Follow Jason on social media:
Control & AutomationeZLO Acquires Smart Home Platform MiOS
Why Noon Home Wants You to Bring Light Bulbs to CEDIA Expo 2018
Smart Lighting System Sales Forecasted to Reach $945M by end of 2018
Savant and Dolby Atmos Turn Flooded Basement into Stunning Home Theater
Product Briefs: RTI RTiQ; Metra HDMI Discussion; Simply Reliable; Capitol, Russound at CEDIA
View more on Control & Automation
Take Our Latest QuizzesHow Well Do You Understand Ethernet Cables and Connectors?
Quiz: Is Your Company Performance Above or Below Average?
How Much Do You Know About Cell Phone Signal Boosters?
How Efficient Is Your Service Department? Take the Quiz
5G and the Need for Cellphone Signal Boosters—Do You Know Enough?