Chet Pelkowski – Customer Service Manager, Sound United – If you’ve ever been at the back of any big-box store return queue and witnessed a shouting match up at the desk you may have thought what a thankless job a customer service rep can be. When you consider that a customer service agent for a consumer company also has to be a knowledgeable brand ambassador to the undecided as well as the angry, then you realize the true amount of talent the job entails. Those who have worked with Pelkowski laud his patience, expertise and charm, not to mention his longevity as he has survived any number of mergers and buyouts over his tenure.