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RMR

Imagining a Universal Tech-Support Platform for Smart-Home Pros

By Julie Jacobson · July 2, 2019 • Can a merger of Control4 and SnapAV, with industry-leading Ihiji and OvrC remote-monitoring platforms, yield a 'central monitoring station' model for smart-home pros?

Some of the Best High-End A/V Reps Now Carry … Vivint Smart Home & Security?!

By Julie Jacobson · June 21, 2019 • Vivint Smart Home, purveyor of mass-market security and home automation, enlists 10 top custom-install reps for new Authorized Pro program. Here's why CEDIA-oriented reps are going gaga over Vivint.

3 Biggest Remote Service Mistakes Integrators Are Making

By Jason Knott · June 12, 2019 • Former CytexOne exec Martin Roseman is 'shocked' at how integrators are still reticent to offer, sell and price service agreements. New RMR Marketing Kit aims to help.

14 Service Functions More Integrators Should Consider Providing

By Jason Knott · June 6, 2019 • Integrators are offering perks such as 24-hour phone support, guaranteed response times, same-day emergency response to differentiate in their respective markets.

Mattera Design Deploys Massive A/V Distribution, RTI System in Jersey City Restaurant

By Lisa Montgomery · June 5, 2019 • Dragonfly screens, Epson projectors, Samsung displays, QSC speakers, and Crown amps blanket 5,600-square-foot establishment with AV; all controlled by RTI

CE Pro 100 in 2019: Lighting, Recurring Revenue, AI, and Efficiencies

By Arlen Schweiger · June 5, 2019 • Members of the CE Pro 100 share thoughts on which new technology categories and markets they plan on expanding into, shoring up operations efficiencies, hiring and retaining talent, customer service and RMR strategies.

Monitronics International Will File for Bankruptcy

By Rodney Bosch · May 24, 2019 • Monitronics will be merged with its holding company Ascent Capital Group pending stockholder approval.

Best Buy Learns ‘Ton of Surprises’ from Total Tech Support Clients

By Jason Knott · May 24, 2019 • Best Buy’s Q1 revenues for fiscal year 2020 rise 1.1% despite effect of tariffs. Total Tech Support program offers better understanding of customer behavior.

Crestron Partners with Domotz for Remote Management

By Jason Knott · May 23, 2019 • Crestron has formed a partnership with Domotz that will give integrators greater visibility to their installed devices to reduce truck rolls, improve service, and open the opportunity for service agreements.

ProSource: ‘Strange’ Market, 5G Glee, RMR Ambivalence, Marc Fisher Wins

By Julie Jacobson · May 20, 2019 • The economy isn't bad, just strange. 5G will be awesome, but so what? RMR isn't 'all that.' Plus, lots of Marc Fisher, Legos and lighting at ProSource Spring Meeting 2019.

Control4, SnapAV CEO Interviews: Analyzing the Home Automation Merger

By Julie Jacobson · May 17, 2019 • SnapAV's acquisition of Control4 will create a one-stop shop for professionally installed home automation, A/V, networking, other home technologies: CEOs John Heyman, Martin Plaehn

CE Pro 100 Integrators Remain Optimistic in 2019 Despite Market Plateau

By Jason Knott · May 8, 2019 • CE Pro 100 integrators are reacting to the current economic state with measured enthusiasm, anticipating 12.7% percent revenue growth in 2019.

2019 CE Pro 100: Top Home-Tech Installation Firms Up RMR, Predict 13% Growth

By Jason Knott · May 1, 2019 • The 20th annual CE Pro 100 list of the highest-revenue custom installation companies reports $2.02 billion in custom revenues, plus 13% growth predicted for 2019.

How Companies Verify Their CE Pro 100 Data

By Jason Knott · May 1, 2019 • The CE Pro 100 list is ranked by the volume of billed, not booked, business from custom installation systems that incorporate a number of possible subsystems.

Napco’s New iSecure May be Fastest, Easiest Route to Security, Home Automation RMR

By Julie Jacobson · April 26, 2019 • Introduced at ISC West 2019, Napco claims its iSecure series of dual-path alarm and smart-home systems are "the first complete cellular alarm systems under $99 net."

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