RMR

Dish Enhances Custom Integration Program with RMR Bonuses

By Andrew Nichols · March 21, 2019 • Dish's Network Custom Integration program has been enhanced to include paying integrators a set monthly revenue-share fee.

Best Buy Hits 1M Subscribers for $199 Total Tech Support Program

By Jason Knott · February 28, 2019 • Best Buy passes 1 million members for annual $199 Total Tech Support service in less than one year. BBY stock price skyrockets 17%.

A Day in the Life of a Remote Service Team

By Jason Knott · January 25, 2019 • Service calls range in complexity — from simple fixes to catastrophic failures — highlighting the need for remote service capabilities to de-escalate clients, determine priority and use the service call as a sales opportunity.

OneVision Resources Announces First-Ever Dedicated Service Conference

By CE Pro Editors · January 25, 2019 • To be held in Boston May 28-30, 2019, the OneVision 1NSIGHT Summit will unite forward-thinking integrators and experts in service to discover and share proven service strategies.

RMR Service Plan Success Story… in Plumbing!

By Jason Knott · January 25, 2019 • San Diego HVAC/plumbing company charges $20/month VIP Advantage Membership program for clients. Why can’t you?

Former ADT CEO: $10/Month, No-Term Alarm Contracts Sold Online Are Future

By CE Pro Editors · December 21, 2018 • Former ADT CEO Tim Whall says the future of smart home security is $10 per month, no-term monitoring contracts sold online to clients. Residential dealers need to transition to higher upfront equipment fees.

Internet-Based Alarm Monitoring Can Be Safer than Cellular. Say What?

By By Russell Vail · December 14, 2018 • Cellular might seem more reliable than Internet for communications between alarm systems and central stations, but what happens when CDMA sunset kills millions of pro-monitored security systems?

ConnectWise Acquires Sienna Group, Adds Data Security to Productivity Suite

By CE Pro Editors · December 5, 2018 • ConnectWise, a leading provider of productivity software for home-technology integrators and other service providers, will now offer cybersecurity services with the acquisition of Sienna Group.

$9M Smart-Home Integrator Sells Biz to Employee and Top Client: Big Growth Planned

By Julie Jacobson · November 30, 2018 • Greg Simmons and partner have sold their Las Vegas security and home-automation firm Eagle Sentry to long-time sales manager Cory Reif and top client Mark Lindsey, who already built "the greatest showroom on earth."

Best Buy to Focus on Total Tech Support as ‘Giftable’ Holiday Item

By Jason Knott · November 21, 2018 • Best Buy reports strong Q3 revenues and ups forecasts for 2019. In-Home Advisors and Total Tech Support programs will spur growth.

The New AV-as-a-Service (AVaaS) Paradigm: You Might be Selling it, Without Even Knowing it

By D. Craig MacCormack · November 14, 2018 • During this year's Total Tech Summit, panelists suggested selling A/V as a service is more about talking to your customers in new ways, rather than launching something entirely new.

Calving and Camping: Reviewers Share 15 Real-Life Applications for Wire-free Arlo Go Cam

By Julie Jacobson · November 7, 2018 • Arlo Go customers use the wire-free, battery-powered cameras to monitor calving, inverter battery levels, construction sites, weather and other conditions that require remote surveillance where Wi-Fi won't go.

Resideo’s Security, Home-Automation IPO: Comparing REZI, CTRL, ALRM

By Julie Jacobson · October 30, 2018 • After IPO, Honeywell spinoff Resideo (NYSE: REZI) joins Control4 and Alarm.com as the only pure-play, pro-centric security and smart-home stocks. We compare 12 publicly traded competitors.

How to Maintain Strong RMR

By Advertorial · October 24, 2018 • ConnectWise suggests developing a solid service plan and following through with it to the end to keep RMR on track.

9 Universal Devices from the Alarm Industry to Enhance Home Automation Installs

By Bob Dolph · October 10, 2018 • Smart-home pros stymied by a home-automation challenge should check with the security industry for problem-solving adapters, sensors, communicators, and other useful thingamajigs.

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