Author Profile

Joseph Kolchinsky

Joseph Kolchinsky is the founder and CEO of OneVision Resources, a service platform that partners with integrators to provide high-quality support with a small-company feel with the sustainability, scalability, and profitability of big-company scale. If you're interested in taking your company's service to the next level, reach out to Joey at joseph@onevisionresources.com.

Have suggestions or something you want to read about? Email Joseph at joseph@onevisionresources.com

Joseph's Latest Posts

CE Pro’s State of the Industry Report Exposes One Big Problem

Unemployment is down, housing starts are up and the stock market is high. However, CE Pro’s State of the Industry report saw a big drop in revenue per installation. Here’s what you can do to fix it.

Joseph Kolchinsky · February 01, 2017

5 Simple Steps to Avoid Service Team Burnout

Customer service teams interact with frustrated clients, at odd hours, during emotionally-charged moments. Here’s how to prevent burnout and keep your service team happy and productive.

Joseph Kolchinsky · January 25, 2017

Why Remote Management at CES 2017 Is Good News for Integrators

When remote systems management (RSM) integrates with off-the-shelf, consumer-oriented smart home devices, integrators win.

Joseph Kolchinsky · January 11, 2017

Why You Should Not Absorb Remote Monitoring as a ‘Cost of Doing Business’

Thinking about remote systems management (RSM) as a cost of doing business is only half the picture, especially when you consider earning recurring revenue on proactive monitoring.

Joseph Kolchinsky · January 04, 2017

I Have Just 5 Holiday Wishes for the CEDIA Channel

The holiday season provides the perfect opportunity to reflect on the year that’s passed and consider the future.

Joseph Kolchinsky · December 23, 2016

These Are 2 Most Important Ingredients of a Successful Service Team

Joseph Kolchinsky of OneVision Resources uncovers some of the biggest challenges involved when building out a strong client services team.

Joseph Kolchinsky · December 21, 2016

Quick Response Times Pave the Way for RMR Success

When clients experience quick response time, they begin to see integrator service/support as a path of least resistance to resolving technology challenges.

Joseph Kolchinsky · December 14, 2016

Ugh! How to Reduce the Stress of Service Calls During the Holiday Season

Client service issues are somehow more urgent and more stressful around the holidays. Here are three ways to simplify service calls and create a happier season for your clients, as well as for you.

Joseph Kolchinsky · December 07, 2016

Turn Smart Home Holiday Gifts Into New RMR Business

Is your company ready to take advantage of this holiday season and all those smart home gadgets under the tree?

Joseph Kolchinsky · November 30, 2016

16 Powerful Phrases to Use When Responding to Customer Service Emails

Proper tone matters. Follow these 5 key ingredients and 16 exact phrases to craft more effective emails with clients who request service/support.

Joseph Kolchinsky · September 01, 2016