How much can you charge for service? That’s the question on everyone’s minds after SnapAV dropped the recurring fees for its OvrC remote management service.
Joseph Kolchinsky
Joseph Kolchinsky is the founder and CEO of OneVision Resources, a service platform that partners with integrators to provide high-quality support with a small-company feel with the sustainability, scalability, and profitability of big-company scale. If you're interested in taking your company's service to the next level, reach out to Joey at [email protected].
Joseph Kolchinsky's Latest Posts
Amazon’s Jeff Bezos Has Great Advice for Anyone Running a Business
What home technology pros can learn from a recent talk by one of the world foremost CEOs, Amazon’s Jeff Bezos.
Why You Shouldn’t Approach Service with a Project Mentality
The skills required for a good project team don’t necessarily overlap with the skills required for a good service.
How to Choose the Right Outsourcing Partner for Your Business
OneVision uses 3 simple steps to choose the right outsourcing partner for a successful outcome.
Free Amazon Echo Dot with Paid Monitoring? How to Offer Cheap RMR Incentives
Use smart incentives to sell monitoring/service plans and collect RMR with cheap equipment discounts and by marketing the service your clients already receive.
How a Year of Free Service Taught Me a Lesson in Feedback
Reacting appropriately to negative feedback can be difficult, but it’s worth it. Here’s how you can strive to receive feedback constructively every time.
Alexa, Please Don’t Steal My Company’s Service Revenue
As integrators race to provide managed services through tech support, Amazon Echo and Google Home could get there before you do.
This One Personality Trait Is Best for Customer Service
Learn how to train and nurture this one personality trait within your customer service team to see the best results time and time again.
How to Sell High-Margin, Low-Cost Service (Without Commoditization)
As integrators look to maintain healthy margins, there is one offering they can bring to the table that will never commoditize: service.
CE Pro’s State of the Industry Report Exposes One Big Problem
Unemployment is down, housing starts are up and the stock market is high. However, CE Pro’s State of the Industry report saw a big drop in revenue per installation. Here’s what you can do to fix it.
5 Simple Steps to Avoid Service Team Burnout
Customer service teams interact with frustrated clients, at odd hours, during emotionally-charged moments. Here’s how to prevent burnout and keep your service team happy and productive.
Why Remote Management at CES 2017 Is Good News for Integrators
When remote systems management (RSM) integrates with off-the-shelf, consumer-oriented smart home devices, integrators win.
