Thinking about remote systems management (RSM) as a cost of doing business is only half the picture, especially when you consider earning recurring revenue on proactive monitoring.
Joseph Kolchinsky
Joseph Kolchinsky is the founder and CEO of OneVision Resources, a service platform that partners with integrators to provide high-quality support with a small-company feel with the sustainability, scalability, and profitability of big-company scale. If you're interested in taking your company's service to the next level, reach out to Joey at [email protected].
Joseph Kolchinsky's Latest Posts
I Have Just 5 Holiday Wishes for the CEDIA Channel
The holiday season provides the perfect opportunity to reflect on the year that’s passed and consider the future.
These Are 2 Most Important Ingredients of a Successful Service Team
Joseph Kolchinsky of OneVision Resources uncovers some of the biggest challenges involved when building out a strong client services team.
Quick Response Times Pave the Way for RMR Success
When clients experience quick response time, they begin to see integrator service/support as a path of least resistance to resolving technology challenges.
Ugh! How to Reduce the Stress of Service Calls During the Holiday Season
Client service issues are somehow more urgent and more stressful around the holidays. Here are three ways to simplify service calls and create a happier season for your clients, as well as for you.
Turn Smart Home Holiday Gifts Into New RMR Business
Is your company ready to take advantage of this holiday season and all those smart home gadgets under the tree?
16 Powerful Phrases to Use When Responding to Customer Service Emails
Proper tone matters. Follow these 5 key ingredients and 16 exact phrases to craft more effective emails with clients who request service/support.
How Tracking Technicians’ Time Helps Calculate Your Hourly Labor Rates
Using time-tracking software enables integrators to determine employee utilization rate to help set your hourly rates, but integrators also need to calculate ‘urgent’ vs. ‘normal’ hours.
How to Pick a Time-Tracking App … and Get Technicians to Use It!
3 key considerations to help you choose the right time-tracking app. Plus, what are the best ways to categorize your labor for measurable results and how do you incent installers to track their time?
2 Big Reasons You Should Really Be Tracking Your Time (and How to Get Started)
The source of revenue is drastically different in a services vs. projects model, so cost tracking needs to be addressed differently.
Technology Is Evolving and Integrators Must Adapt
To thrive, integrators should focus on one aspect of service, work to improve their operational efficiency, change their cost structure and optimize their resources.
What Defines 5-Star Service?
Standards of what makes for excellent service shouldn’t vary from one industry to the next. An integrator’s service should be equivalent to a hotel concierge.
