Author Profile

Joseph Kolchinsky

Joseph Kolchinsky is the founder and CEO of OneVision Resources, a service platform that partners with integrators to provide high-quality support with a small-company feel with the sustainability, scalability, and profitability of big-company scale. If you're interested in taking your company's service to the next level, reach out to Joey at

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Joseph's Latest Posts

What Magnolia’s ‘Mag Care’ Remote Support Says about the Future of Service

There are two big lessons home technology integrators can take away from the news that Best Buy’s Magnolia will offer remote network support, called Mag Care.

Joseph Kolchinsky · June 14, 2017

Smart Home Consumers Want Sole Do-It-All ‘Technology Manager’

‘Technology Manager’ term named by consumers as best title for single do-it-all person to handle both personal electronics and home technology.

Joseph Kolchinsky · June 08, 2017

What We Can Learn about Service and Recurring Revenue from SnapAV’s OvrC Pro

How much can you charge for service? That’s the question on everyone’s minds after SnapAV dropped the recurring fees for its OvrC remote management service.

Joseph Kolchinsky · May 17, 2017

Amazon’s Jeff Bezos Has Great Advice for Anyone Running a Business

What home technology pros can learn from a recent talk by one of the world foremost CEOs, Amazon’s Jeff Bezos.

Joseph Kolchinsky · May 08, 2017

Why You Shouldn’t Approach Service with a Project Mentality

The skills required for a good project team don’t necessarily overlap with the skills required for a good service.

Joseph Kolchinsky · May 02, 2017

How to Choose the Right Outsourcing Partner for Your Business

OneVision uses 3 simple steps to choose the right outsourcing partner for a successful outcome.

Joseph Kolchinsky · April 26, 2017

Free Amazon Echo Dot with Paid Monitoring? How to Offer Cheap RMR Incentives

Use smart incentives to sell monitoring/service plans and collect RMR with cheap equipment discounts and by marketing the service your clients already receive.

Joseph Kolchinsky · March 22, 2017

How a Year of Free Service Taught Me a Lesson in Feedback

Reacting appropriately to negative feedback can be difficult, but it’s worth it. Here’s how you can strive to receive feedback constructively every time.

Joseph Kolchinsky · March 15, 2017

Alexa, Please Don’t Steal My Company’s Service Revenue

As integrators race to provide managed services through tech support, Amazon Echo and Google Home could get there before you do.

Joseph Kolchinsky · March 06, 2017

This One Personality Trait Is Best for Customer Service

Learn how to train and nurture this one personality trait within your customer service team to see the best results time and time again.

Joseph Kolchinsky · February 22, 2017