Recurring monthly revenue (RMR) may not be necessary to drive company valuation, but providing great customer service absolutely is.
Author Profile
Joseph Kolchinsky
Joseph Kolchinsky is the founder and CEO of OneVision Resources, a service platform that partners with integrators to provide high-quality support with a small-company feel with the sustainability, scalability, and profitability of big-company scale. If you're interested in taking your company's service to the next level, reach out to Joey at [email protected].
Joseph Kolchinsky's Recent Articles
What Magnolia’s ‘Mag Care’ Remote Support Says about the Future of Service
There are two big lessons home technology integrators can take away from the news that Best Buy’s Magnolia will offer remote network support, called Mag Care.
Smart Home Consumers Want Sole Do-It-All ‘Technology Manager’
‘Technology Manager’ term named by consumers as best title for single do-it-all person to handle both personal electronics and home technology.
What We Can Learn about Service and Recurring Revenue from SnapAV’s OvrC Pro
How much can you charge for service? That’s the question on everyone’s minds after SnapAV dropped the recurring fees for its OvrC remote management service.
Amazon’s Jeff Bezos Has Great Advice for Anyone Running a Business
What home technology pros can learn from a recent talk by one of the world foremost CEOs, Amazon’s Jeff Bezos.
Why You Shouldn’t Approach Service with a Project Mentality
The skills required for a good project team don’t necessarily overlap with the skills required for a good service.
How to Choose the Right Outsourcing Partner for Your Business
OneVision uses 3 simple steps to choose the right outsourcing partner for a successful outcome.
Free Amazon Echo Dot with Paid Monitoring? How to Offer Cheap RMR Incentives
Use smart incentives to sell monitoring/service plans and collect RMR with cheap equipment discounts and by marketing the service your clients already receive.
How a Year of Free Service Taught Me a Lesson in Feedback
Reacting appropriately to negative feedback can be difficult, but it’s worth it. Here’s how you can strive to receive feedback constructively every time.