HDMI Advice from DirecTV: Use Component Video Instead

Integrator records tech-support call with DirecTV case manager who advises client to give up on HDCP and HDMI and use component cable instead.

Julie Jacobson · August 15, 2012

The guys at are having a good chuckle over some technical advice from DirecTV that illustrates everything that’s wrong with HDMI.

After troubleshooting extensively a video-dropout issue—probably an HDMI handshaking problem—integrator Jeff Madden of Safe ‘n Sound in Santa Maria, Calif., recorded a conversation with a DirecTV case manager who said to just give up on HDMI and use component instead.

The DirecTV rep says:

Pretty much the issue what’s going on is … the DHCP compliance problem with the television there. My advice that he can switch over to using component cables instead of HDMI. Um, you would not lose any picture quality. It’s broadcasted in 1080i anyways so you wouldn’t be losing any quality as far as picture or sound is concerned. …

It doesn’t matter what type of receiver we bring out there … HDCP is not something we enforce. I mean it is something that we enforce, but it is something we are required to enforce.

Dear oh dear, oh dear.

Check out the complete conversation below and then head to the RC forums to get more details on this particular case.

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  About the Author

Julie Jacobson is founding editor of CE Pro, the leading media brand for the home-technology channel. She has covered the smart-home industry since 1994, long before there was much of an Internet, let alone an Internet of things. Currently she studies, speaks, writes and rabble-rouses in the areas of home automation, security, networked A/V, wellness-related technology, biophilic design, and the business of home technology. Julie majored in Economics at the University of Michigan, spent a year abroad at Cambridge University, and earned an MBA from the University of Texas at Austin. She is a recipient of the annual CTA TechHome Leadership Award, and a CEDIA Fellows honoree. A washed-up Ultimate Frisbee player, Julie currently resides in San Antonio, Texas and sometimes St. Paul, Minn. Follow on Twitter: @juliejacobson Email Julie at

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  Article Topics

News · DirecTV · All Topics
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