5 Steps to Combat Key-Person Dependency on Your Service Team
Key-Person Dependency describes when an organization relies too heavily on the knowledge or ability of one person. It's…
News May 17
Latest In: Business Support
Maverick Technical Institute Places 80% of First-Class Grads in Jobs
Maverick Technical Institute (MTI) in Nashua, N.H., has 100% graduation rate; places 80% from inaugural class in technician…
News May 17Why Customer Service Is the Last True Smart-Home Differentiator
Changes in the smart-home landscape — like IP-control, open-API’s, drag-and-drop programming and pre-configured UI's — are bringing technological…
News May 17Vivint, Best Buy, ADT Top CE Pro 100 List of Smart-Home Integrators of 2017
CE Pro's 2017 list of the highest revenue custom installation companies saw a whopping 24 percent increase in…
News May 16Why GAFA’s Interest in the Smart Home Actually Presents Significant Opportunity
GAFA's (Google, Apple, Facebook, Amazon) entrance into the smart home market presents two big changes for integrators: more…
News May 16How to Use Emotional Intelligence to Excel in Customer Service
Emotional intelligence, or EQ, has been called 'the other kind of smart.' Here's how to use it to…
News May 15DIY Smart-Home System ‘Hive Welcome Home’ Brings Tiered Subscription Plans to U.S.
Hive Welcome Home combines a thermostat, lighting, plugs and sensors with a mobile app to offer a straight-to-consumer…
News May 11MONI Offsets Q1 Attrition Rate with Higher Livewatch RMR
Security monitoring company MONI reports gaining traction with DIY Livewatch smart home and security system. Net revenue drops…
News May 8Amazon’s Jeff Bezos Has Great Advice for Anyone Running a Business
What home technology pros can learn from a recent talk by one of the world foremost CEOs, Amazon's…
News May 8Spotlight on Brand Leaders
CE Pro Brand Leaders Spotlight Sponsors
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