RMR

All In RMR

Krika Concierge is New 24/7 Consumer Tech-Support, Powered by Domotz

Domotz remote network system powers new Krika Concierge service for smart-home pros who wish to provide 24/7 tech support for their connected customers.

Julie Jacobson · September 03, 2017

Eero Cozies Up to Channel with PoE and Remote Network Management

CEDIA 2017: Eero’s new PoE adapter facilitates ceiling-mounted Wi-Fi installs; remote networking management software lets pros monitor clients’ smart homes from one dashboard.

Julie Jacobson · August 22, 2017

New Ihiji ProVue Features Client-Facing App for Network Monitoring, Self-Help

Debuting at CEDIA 2017, new ProVue platform melds Ihiji’s Invision remote systems management (RSM) platform with Service Manager operational software; adds consumer-facing app for basic monitoring, diagnostics and reboots.

Julie Jacobson · August 18, 2017

How You Can Increase Your RMR by 18.7% Without Adding a Single Customer

Free CEPro webcast, originally recorded live on August 23rd – learn how if you apply just one of the stealthy strategies you will learn in the webinar, you can increase your RMR TODAY. 

CE Pro Editors · August 09, 2017

CEDIA Find: Axius Offers Domotz-Based Remote Monitoring, End-User Support to Other Integrators

Smart-home integrator Axius signed more than 500 customers to Domotz-based remote IoT management service in just four months; launching wholesale monitoring and end-user support for other home-tech pros at CEDIA 2017.

Julie Jacobson · August 04, 2017

We Need to Talk about Cybersecurity for Older, Unsupported IoT Devices

How do we continue to secure a smart home after manufacturers discontinue support for older home-automation hubs, smart TVs, connected lights and other IoT devices? Krika’s Bruno Napoli weighs in.

Julie Jacobson · August 02, 2017

Integrator Collects $1,000 Per Year for Digital Security in Smart Homes

Home-technology integrator sells FireFX Network Guardian appliance with cybersecurity protection for smart homes, charging $800 to $1,500 per year for service — good for RMR, and a virtual insurance policy for the dealer.

Julie Jacobson · July 12, 2017

Improve Your Customer Service with One Simple Phrase

To elevate your customer service offering and start raking in the recurring revenue, focus less on how your daily interactions can benefit you and more how you can help others.

Jason Griffing · July 05, 2017

You Don’t Need RMR to Sell Your Integration Company

We know investors and acquirers value recurring revenue (RMR) highly, but there are other ways to build value in your home-technology integration company. Standardized business practices are vital.

CE Pro Editors · June 16, 2017

American Alarm Acquires Security Design Consultants

HTSA member Audio Video Design (AVD) sells its sister company’s 1,800 security accounts to American Alarm. Terms were not disclosed.

Jason Knott · May 24, 2017