RMR

All In RMR

Improve Your Customer Service with One Simple Phrase

To elevate your customer service offering and start raking in the recurring revenue, focus less on how your daily interactions can benefit you and more how you can help others.

Jason Griffing · July 05, 2017

You Don’t Need RMR to Sell Your Integration Company

We know investors and acquirers value recurring revenue (RMR) highly, but there are other ways to build value in your home-technology integration company. Standardized business practices are vital.

CE Pro Editors · June 16, 2017

American Alarm Acquires Security Design Consultants

HTSA member Audio Video Design (AVD) sells its sister company’s 1,800 security accounts to American Alarm. Terms were not disclosed.

Jason Knott · May 24, 2017

Best Buy’s Magnolia Launches Mag Care Remote Network Support, Powered by Domotz

New Mag Care app, powered by Domotz, is being deployed by Best Buy’s Magnolia to help customers monitor their own networks and receive remote tech-support from in-store specialists.

Julie Jacobson · May 19, 2017

Who Will Own the Home Cybersecurity Market – Security Dealers, Home-Automation Pros, Comcast?

If traditional home-automation integrators don’t get into the network-security business, it will be grabbed by companies like ADT, Comcast/Xfinity, Best Buy/Magnolia and a host of other competitors eager to own the smart home.

Julie Jacobson · May 19, 2017

FireFX Network Guardian

The Network Guardian from FireFX is an automated security router/appliance able to perform multiple security functions within one single platform: network firewall, network intrusion prevention, gateway antivirus and anti-spam, VPN server, content filtering, data protection, and more.

CE Pro Editors · October 01, 2016