RMR

All In RMR

ConnectWise Acquires Sienna Group, Adds Data Security to Productivity Suite

ConnectWise, a leading provider of productivity software for home-technology integrators and other service providers, will now offer cybersecurity services with the acquisition of Sienna Group.

CE Pro Editors · December 05, 2018

$9M Smart-Home Integrator Sells Biz to Employee and Top Client: Big Growth Planned

Greg Simmons and partner have sold their Las Vegas security and home-automation firm Eagle Sentry to long-time sales manager Cory Reif and top client Mark Lindsey, whose home is “the greatest showroom on Earth.”

Julie Jacobson · November 30, 2018

Best Buy to Focus on Total Tech Support as ‘Giftable’ Holiday Item

Best Buy reports strong Q3 revenues and ups forecasts for 2019. In-Home Advisors and Total Tech Support programs will spur growth.

Jason Knott · November 21, 2018

The New AV-as-a-Service (AVaaS) Paradigm: You Might be Selling it, Without Even Knowing it

During this year’s Total Tech Summit, panelists suggested selling A/V as a service is more about talking to your customers in new ways, rather than launching something entirely new.

D. Craig MacCormack · November 14, 2018

Calving and Camping: Reviewers Share 15 Real-Life Applications for Wire-free Arlo Go Cam

Arlo Go customers use the wire-free, battery-powered cameras to monitor calving, inverter battery levels, construction sites, weather and other conditions that require remote surveillance where Wi-Fi won’t go.

Julie Jacobson · November 07, 2018

Resideo’s Security, Home-Automation IPO: Comparing REZI, CTRL, ALRM

After IPO, Honeywell spinoff Resideo (NYSE: REZI) joins Control4 and Alarm.com as the only pure-play, pro-centric security and smart-home stocks. We compare 12 publicly traded competitors.

Julie Jacobson · October 30, 2018

How to Maintain Strong RMR

ConnectWise suggests developing a solid service plan and following through with it to the end to keep RMR on track.

Lisa Montgomery · October 24, 2018

9 Universal Devices from the Alarm Industry to Enhance Home Automation Installs

Smart-home pros stymied by a home-automation challenge should check with the security industry for problem-solving adapters, sensors, communicators, and other useful thingamajigs.

CE Pro Editors · October 10, 2018

How to Remove Guilt From Your Service Process

Providing consistent, quality service isn’t an easy task, but by altering your approach a little you can avoid some of the stress associated with answering emails and service calls.

CE Pro Editors · September 27, 2018

Alula Adds Video to Smart Home Automation, Security Platform

Alula security cameras include doorbell, PTZ and bullet options, with both local and cloud storage and RMR potential for integrators.

Jason Knott · September 26, 2018