RMR

All In RMR

Dish Enhances Custom Integration Program with RMR Bonuses

Dish’s Network Custom Integration program has been enhanced to include paying integrators a set monthly revenue-share fee.

Andrew Nichols · March 21, 2019

Best Buy Hits 1M Subscribers for $199 Total Tech Support Program

Best Buy passes 1 million members for annual $199 Total Tech Support service in less than one year. BBY stock price skyrockets 17%.

Jason Knott · February 28, 2019

A Day in the Life of a Remote Service Team

Service calls range in complexity — from simple fixes to catastrophic failures — highlighting the need for remote service capabilities to de-escalate clients, determine priority and use the service call as a sales opportunity.

Jason Knott · January 25, 2019

OneVision Resources Announces First-Ever Dedicated Service Conference

To be held in Boston May 28-30, 2019, the OneVision 1NSIGHT Summit will unite forward-thinking integrators and experts in service to discover and share proven service strategies.

CE Pro Editors · January 25, 2019

RMR Service Plan Success Story… in Plumbing!

San Diego HVAC/plumbing company charges $20/month VIP Advantage Membership program for clients. Why can’t you?

Jason Knott · January 25, 2019

Former ADT CEO: $10/Month, No-Term Alarm Contracts Sold Online Are Future

Former ADT CEO Tim Whall says the future of smart home security is $10 per month, no-term monitoring contracts sold online to clients. Residential dealers need to transition to higher upfront equipment fees.

CE Pro Editors · December 21, 2018

Internet-Based Alarm Monitoring Can Be Safer than Cellular. Say What?

Cellular might seem more reliable than Internet for communications between alarm systems and central stations, but what happens when CDMA sunset kills millions of pro-monitored security systems?

CE Pro Editors · December 14, 2018

ConnectWise Acquires Sienna Group, Adds Data Security to Productivity Suite

ConnectWise, a leading provider of productivity software for home-technology integrators and other service providers, will now offer cybersecurity services with the acquisition of Sienna Group.

CE Pro Editors · December 05, 2018

$9M Smart-Home Integrator Sells Biz to Employee and Top Client: Big Growth Planned

Greg Simmons and partner have sold their Las Vegas security and home-automation firm Eagle Sentry to long-time sales manager Cory Reif and top client Mark Lindsey, whose home is “the greatest showroom on Earth.”

Julie Jacobson · November 30, 2018

Best Buy to Focus on Total Tech Support as ‘Giftable’ Holiday Item

Best Buy reports strong Q3 revenues and ups forecasts for 2019. In-Home Advisors and Total Tech Support programs will spur growth.

Jason Knott · November 21, 2018