Dish Network (NASDAQ: DISH), one of the largest television providers in the United States, has elaborated that what had originally been disclosed as a ‘network outage’ is now confirmed to be the result of a cybersecurity breach. This breach, the company states, affected its internal communications systems as well as customer-facing support sites.
“Certain data was extracted,” the company said in a statement Tuesday.
First mentioned in last week’s earnings call, the intrusion had reportedly taken place on the morning of February 23, 2023, at which point Dish Network’s website went down for multiple days. At the time, Dish CEO W. Erik Carlson had described the incident as an “internal outage” and stated that the company was already at work analyzing the “root causes and consequences of the outage while we work to restore the affected systems as quickly as possible.
Since then, the details of the initial outage have evolved to be a fully-fledged cybersecurity breach affecting Dish Network’s internal communications and customer call centers. As of right now, these segments still remain affected by the breach, the company notes. Dish has also stated that it is retaining outside experts to assist on further evaluating the extent of the issues.
Shares of Dish Network stock plummeted more than 6% on Tuesday morning following the news of the cybersecurity breach, with the company stock value hitting its lowest point in the last 14 years.
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As of right now, websites and news outlets such as BleepingComputer are reporting that customers are currently facing “authentication issues” while trying to access paid TV Channel apps such as MTV or Starz. Dish has also declared that it is “possible” the data extracted from its IT systems during the cybersecurity breach includes personal information.
“We’re making progress on the customer service front every day, including ramping up our call capacity, but it will take a little time before things are fully restored. Our DISH TV, Sling TV, Wireless services, and data networks continue to operate and are up and running,” Dish Network wrote.
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