Quest For Quality Awards

All In Quest For Quality Awards

A Day in the Life of a Remote Service Team

Service calls range in complexity — from simple fixes to catastrophic failures — highlighting the need for remote service capabilities to de-escalate clients, determine priority and use the service call as a sales opportunity.

Jason Knott · January 25, 2019

Do You Have a Lunch-Break Policy for Technicians?

Integrators cannot force employees to work through lunch, nor can employees opt to waive their lunch break.

Jason Knott · December 26, 2018

Suppliers Better Fix Those ‘Pesky Little Things’ That Aggravate Dealers

While vendors pour all their energy into fixing “the big ones” like dealer margins, they fail to notice customers drifting away over easy-to-fix annoyances like inconvenient office hours and out-of-date spec sheets.

Julie Jacobson · April 25, 2018

Most Frustrating Vendors in the Home-Technology Channel

Integrators complain about big-picture issues like margin and market saturation, but also seemingly small things like: ‘They do not put all the parts in the box.’

Julie Jacobson · April 06, 2018

7 Complaints of Successful Luxury Salespeople

Change these seven problems, from spending too much energy on social media to altering product lines, and boost sales by 30%, according to the Luxury Institute.

Jason Knott · April 04, 2018

Skywalker AV’s Busy Year: 8 New Lines, Revamped Website

OEM and distributor Skywalker AV Supply has spent the past year beefing up its product lines with Pioneer, Vanco, JVC, Metra and others, while also revamping its website.

CE Pro Editors · March 30, 2018

2018 Quest for Quality Awards: Category Kudos

Suppliers in niche categories, including Luxul, Bluesound, Logitech and others, recognized for their tech support, customer service and marketing assistance.

CE Pro Editors · March 30, 2018

CE Pro Presents 2018 Quest for Quality Awards: Suppliers Earn 5-Star Reviews

Exactly 7,500 votes from integrators identify the 2018 CE Pro Quest for Quality Award winners for outstanding customer service, tech support, deal programs and much more.

CE Pro Editors · March 30, 2018

Service Stinks – More Than You Might Realize

Capitalizing on the demand for premium services is harder than it might appear on the surface. Here’s why…

CE Pro Editors · March 30, 2018

RTI A/V Distribution Products Integrate with Company’s Control Systems

The newly announced RTI A/V distribution products include a selection of switches, extenders and scalers to enable integrators to handle a variety of A/V needs.

Robert Archer · March 29, 2018