Quest For Quality Awards

All In Quest For Quality Awards

Control4 Remains Dedicated to Customers and Dealers, Wins 10 Quest for Quality Awards

Thanks in part to its dedication to customer service and tech support, Control4 took home 10 Quest for Quality Awards this year, beating its previous record from 2018.

CE Pro Editors · April 16, 2019

Sony’s Dazzling Booth at CEDIA Helps Earn Quest for Quality Award

A magnificent CLEDIS MicroLED display helped Sony win the CEDIA Expo 2018 Best Booth Awards and a 2019 Quest for Quality Award for trade show presence.

CE Pro Editors · April 16, 2019

CE Pro’s 2019 Quest for Quality Awards: Best Suppliers in the Home-Tech Channel

Manufacturers and distributors serving the custom channel must stay on top of communications, lead generation, technology services, website resources, social media matters and more to help integrators profit. Here’s how the industry’s best stay at it and earn CE Pro’s Quest for Quality Awards.

Jason Knott · March 25, 2019

4 Ways to Improve Internal Staff Communication

80% of organizational problems can be traced back to poor communication, resulting in detachment, anger, resentment, attrition and lack of dedication to the company.

Pete Baker · March 06, 2019

5 Tips to Get Your Snail Mail Ads to Work

Which 10 CE product brand names work best for generating interest in your direct mail? Use these 5 tips to help create successful physical mail campaigns.

Chuck Schneider · March 04, 2019

It’s Time to Get an Electrical License… Now!

Smart switches, energy storage, electrical vehicles, clean energy management are all intersecting in the smart home. Integrators can no longer ignore the inevitable need for a line voltage component to their business. Am I wrong?

Jason Knott · February 19, 2019

A Day in the Life of a Remote Service Team

Service calls range in complexity — from simple fixes to catastrophic failures — highlighting the need for remote service capabilities to de-escalate clients, determine priority and use the service call as a sales opportunity.

Jason Knott · January 25, 2019

Do You Have a Lunch-Break Policy for Technicians?

Integrators cannot force employees to work through lunch, nor can employees opt to waive their lunch break.

Jason Knott · December 26, 2018

Suppliers Better Fix Those ‘Pesky Little Things’ That Aggravate Dealers

While vendors pour all their energy into fixing “the big ones” like dealer margins, they fail to notice customers drifting away over easy-to-fix annoyances like inconvenient office hours and out-of-date spec sheets.

Julie Jacobson · April 25, 2018

Most Frustrating Vendors in the Home-Technology Channel

Integrators complain about big-picture issues like margin and market saturation, but also seemingly small things like: ‘They do not put all the parts in the box.’

Julie Jacobson · April 06, 2018