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Lighting BOSS: Choosing the Right Lighting Vendor

Ryan Jaso of Lighting BOSS talks about the key values both new and experienced integrators should be looking for when finding a lighting vendor partner.

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2024 Outdoor Technology Report

Download the report now to take a “deep dive” into the challenges of outdoor technology.

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Article OneVision

Use This Equation to Simplify Your Hourly Billing

A complex pricing model is difficult to explain, harder for clients to understand and almost impossible for your team to accurately track. Move to a one-size-fits-all hourly billing rate with one simple equation.

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Did You Notice This One Line in Amazon’s Smart Home Service Message?

One sentence tucked into Amazon's smart-home service offering is evidence that Amazon intends to get involved on every part of the home technology installation value chain, including exceptional customer service.

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Why Recurring Revenue Skeptics Are Missing the Point

Recurring monthly revenue (RMR) may not be necessary to drive company valuation, but providing great customer service absolutely is.

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Improve Your Customer Service with One Simple Phrase

To elevate your customer service offering and start raking in the recurring revenue, focus less on how your daily interactions can benefit you and more how you can help others.

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3 Reasons Summer Is the Best Time to Sell Service

Waiting for the right time to pitch your clients on service plans to gain recurring revenue? Here's why summer is the perfect time to make the leap.

Jun 21, 2017

What Magnolia’s ‘Mag Care’ Remote Support Says about the Future of Service

There are two big lessons home technology integrators can take away from the news that Best Buy’s Magnolia will offer remote network support, called Mag Care.

Jun 14, 2017