How to Use Emotional Intelligence to Excel in Customer Service
Emotional intelligence, or EQ, has been called 'the other kind of smart.' Here's how to use it to your advantage to beat your competitors in customer service.
May 15, 2017
Amazon’s Jeff Bezos Has Great Advice for Anyone Running a Business
What home technology pros can learn from a recent talk by one of the world foremost CEOs, Amazon's Jeff Bezos.
May 08, 2017
Why You Shouldn’t Approach Service with a Project Mentality
The skills required for a good project team don’t necessarily overlap with the skills required for a good service.
May 02, 2017
Article
OneVision
How to Choose the Right Outsourcing Partner for Your Business
OneVision uses 3 simple steps to choose the right outsourcing partner for a successful outcome.
Apr 26, 2017
Free Amazon Echo Dot with Paid Monitoring? How to Offer Cheap RMR Incentives
Use smart incentives to sell monitoring/service plans and collect RMR with cheap equipment discounts and by marketing the service your clients already receive.
Mar 22, 2017
Alexa, Tell Tech Support to Give Me a Call
A new Amazon Alexa skill will allow homeowners to call OneVision's tech support line through a simple voice command. Within minutes, a OneVision Technology Specialist will be on the phone.