CE PRO'S SPECIAL COVERAGE

CEDIA EXPO COVERAGE PRESENTED BY

Control4 Dish JBL Synthesis LG Nexus 21 URC ABB AudioControl Basalte Cleerline D Tools Digital Projection Ezlo Lenbrook Leon Modulus Panamorph Platinum Tools Simpro Sonnen Sony STX Torus Power Vanco FIBBR Holm Lighting Legrand Meridian Muxlab Sonance

Best Buy’s Geek Squad Rolls Out $200 Total Tech Support Nationwide

A Total Tech Support membership features unlimited support from Geek Squad, including in-store repairs, appliance installation, and computer-setup.

 •
Best Buy’s Geek Squad Rolls Out $200 Total Tech Support Nationwide

Best Buy has been testing its Total Tech Support over the last few months, helping 230,000 customers set up, troubleshoot, and fix their technology.

Last fall, Best Buy outlined its plans to massively expand the smart home services and in-home technical support provided by Geek Squad. This week, Best Buy announced the launch of its Total Tech Support Powered by Geek Squad, making the service available nationwide.

The program has been in a pilot over the last few months, with Best Buy helping 230,000 customers set up, troubleshoot, and fix their technology. 

One of the key selling points of the service is how it provides consumers help with their home electronics and appliances, no matter when or where they were purchased. 

“We all rely on technology more than ever and are constantly looking for that trusted friend to turn to for inspiration, advice, and help. We built Total Tech Support for that very reason,” says Trish Walker, president of Best Buy Services.

“This kind of service used to be available on single products only, but now essentially covers all of the electronics and appliances in your home,” Walker adds.

Best Buy Prices Annual Fee at $199.99

For $199.99, customers get unlimited technical support from Geek Squad, including in-store repairs, appliance installation, and computer-setup. 

The free also covers over-the-phone support, online troubleshooting, and in-home tech support. This builds off of Best Buy's existing Geek Squad technical support team, which last year provided service more than 16 million times. Best Buy also bundles up to three licenses for Internet security software for each member. 

Read Next: Best Buy’s Magnolia Launches Mag Care Remote Network Support, Powered by Domotz

Members also benefit from special pricing and exclusive savings on in-home services like TV mounting, connected home device installation, select hardware repairs, and future purchases of most Geek Squad Protection and AppleCare service plans.

Also of note, Best Buy will continue to support Mag Care, it's Magnolia Remote Network Support which helps customers monitor their own networks and receive remote tech-support from in-store specialists. 

Best Buy Report Q1 Revenue of $9.1B

In addition to the launch of its Total Tech Support, Best Buy released its Q1 financial report. The company has started the year on a positive note, with enterprise revenues of  $9.109 billion, and a top line increase of nearly 6.8 percent year over year.

The company's bottom line also improved to 36.7 percent year over year, and adjusted operating profit came in at $302 million, up 0.7 percent year over year.

Best Buy also detailed its outlook for the fiscal year 2019, saying it expects enterprise revenues of about $41 billion to $42 billion.

About the Author

Andrew Nichols
Follow
Andrew Nichols:

Andrew is a journalist and educator living in the Providence area. He was previously the Editor-in-Chief of a gaming and tech website, and the Managing Editor of his university newspaper, The Torch. He received his Bachelors in Writing and Masters in Teaching from the University of Massachusetts Dartmouth.

ARTICLE TOPICS:

News

ARTICLE TAGS:

Geek Squad
CE Pro Total Tech Summit Promo