Geek Squad

Best Buy to Focus on Total Tech Support as ‘Giftable’ Holiday Item

By Jason Knott · November 21, 2018 • Best Buy reports strong Q3 revenues and ups forecasts for 2019. In-Home Advisors and Total Tech Support programs will spur growth.

Best Buy’s Geek Squad Rolls Out $200 Total Tech Support Nationwide

By Andrew Nichols · May 24, 2018 • A Total Tech Support membership features unlimited support from Geek Squad, including in-store repairs, appliance installation, and computer-setup.

Best Buy Stock Dips as Amazon Officially Launches Smart Home Services

By Chelsea Cafiero · July 10, 2017 • Amazon Smart Home Services has launched in-home consultations — yes, the same thing CE Pro editor Julie Jacobson checked out earlier this year. But does it take direct aim at Best Buy's Geek Squad?

Must-Read for Clients: Myth of the $99 Install

By Julie Jacobson · September 2, 2010 • Any prospect or client who thinks they can get a cheaper A/V install from a big-box retailer should read this piece, which suggests 10 questions they should ask the installer.

Yes, You Can Compete Against Best Buy, Geek Squad

By Julie Jacobson · June 4, 2010 • A failure to communicate: Consumers think big-box retailers are really cheap and specialty A/V shops are really expensive.

Geek Squad: Let Us ‘Sync’ Your 3D Glasses

By Julie Jacobson · March 22, 2010 • HD Guru questions Best Buy ads, calls three different stores and talked to 3 geeks: syncing a Blu-ray player through the USB port on the 3D glasses?

Geek Squad, I Need Your Help!

By Julie Jacobson · January 6, 2010 • Editor promises not to make fun of Geek Squad anymore if they fix her laptop on CES Press Day. How ironic.