Legal Advice on Phone Support: What if a Customer is Injured?
CE pros need to stay 'on script' when conducting an over-the-phone service call to protect clients from an…
News July 28CE pros need to stay 'on script' when conducting an over-the-phone service call to protect clients from an…
News July 28As long as the cameras are not covert (and a contract is in place), it is OK for…
News May 4Home automation leader Crestron Electronics says it plans to release new 4K streaming technology this year, based on…
News March 30Home technology integrator wants to know: What are the laws on installing secret nanny-cams in a customer’s home?…
News January 29As traditional security dealers and new entrepreneurs follow the model of factory-configured, self-installed monitored security systems, what are…
News January 12Integrators who sign a contract with a general contractor and not directly with the client cannot sue the…
News December 22If an employee quits, can you deduct money from, or withhold his entire final paycheck, for damage to…
News September 22California's Bureau of Security and Investigative Services waives the two-year in-the-field prerequisite for integrators to take the test…
News May 30Don Maden, executive vice president of C.O.P.S. Monitoring, answers questions about what it takes to get alarm licensing.
News March 3