• CEPro_logo_blue-new
  • TOPICS
      • News
        • People & Places
        • Product Briefs
      • Projects
      • Events
      • Control
        • Central Vac
        • Energy/Power
        • HVAC/IAQ
        • Interfaces/Devices
        • Lighting
        • Motorized Shades
        • Whole House Systems
      • Audio/Video
        • Audio/Video
        • AV Accessories
        • AV Racks
        • Cabling
        • Displays
        • Furniture
        • Headphones
        • Home Theater
        • Media
        • Mounts/Lifts
        • Multiroom AV
        • Projectors/Screens
        • Speakers/Subwoofers
        • Wireless AV
      • Security
        • Access Control
        • Alarms/Sensors
        • Services/Platforms
        • Surveillance/Cameras
      • Business Support
        • Associations/Buying Groups
        • Cell Phone Boosters
        • Distributors/Reps
        • Operations
        • Recurring Revenue
        • Research
        • Sales/Marketing
        • Software Services
        • Tools/Testers
      • Networking
        • Cellular
        • Devices/Equipment
        • Wireless
        • Wired/Installation
      • Markets
        • Builders
        • Commercial
        • Design
        • Europe
        • Outdoors
        • Resimercial
        • Wellness
      • CE Pro Hub Pages
        • Bose
        • Savant
        • Inside Sound United
  • PRODUCTS
  • RESOURCES
    • Reports/Downloads
    • Buyer’s Guide
    • Webcasts
    • Podcasts
    • Integrator Jobs
    • Digital Edition
    • CE Pro-iQ
  • SUBSCRIBE
    • CEDIA SHOW UPDATES
    • CEPRO PRINT EDITION
    • CEPRO DIGITAL EDITION
    • CEPRO NEWSLETTERS
  • DISCOVER
    • CEDIA Expo
      • September 29 – October 1
        Dallas, TX
      • VISIT SITE
    • KBIS
      • February 8 – 10
        Orlando, FL
      • VISIT SITE
    • Total Tech Summit
      • October 26 – 28
        Orlando, FL
      • VISIT SITE
    • Commercial Integrator
      • VISIT SITE
    • Security Sales
      • VISIT SITE
    • Tech Decisions
      • VISIT SITE
    • Campus Safety
      • VISIT SITE
    • Design Well
      • VISIT SITE
    • KBB Online
      • VISIT SITE
    • AV-iQ
      • VISIT SITE
    • CE Pro-iQ
      • VISIT SITE
  • Search
  • TOPICS
    • News
      • People & Places
      • Product Briefs
    • Projects
    • Events
    • Control
      • Central Vac
      • Energy/Power
      • HVAC/IAQ
      • Interfaces/Devices
      • Lighting
      • Motorized Shades
      • Whole House Systems
    • Audio/Video
      • Audio/Video
      • AV Accessories
      • AV Racks
      • Cabling
      • Displays
      • Furniture
      • Headphones
      • Home Theater
      • Media
      • Mounts/Lifts
      • Multiroom AV
      • Projectors/Screens
      • Speakers/Subwoofers
      • Wireless AV
    • Security
      • Access Control
      • Alarms/Sensors
      • Services/Platforms
      • Surveillance/Cameras
    • Business Support
      • Associations/Buying Groups
      • Cell Phone Boosters
      • Distributors/Reps
      • Operations
      • Recurring Revenue
      • Research
      • Sales/Marketing
      • Software Services
      • Tools/Testers
    • Networking
      • Cellular
      • Devices/Equipment
      • Wireless
      • Wired/Installation
    • Markets
      • Builders
      • Commercial
      • Design
      • Europe
      • Outdoors
      • Resimercial
      • Wellness
    • CE Pro Hub Pages
      • Savant
      • Bose
      • Inside Sound United
  • PRODUCTS
  • RESOURCES
    • Reports/Downloads
    • Buyer’s Guide
    • Webcasts
    • Podcasts
    • Integrator Jobs
    • Digital Edition
    • CE Pro-IQ
  • SUBSCRIBE
    • CEPRO PRINT EDITION
    • CEPRO DIGITAL EDITION
    • CEPRO NEWSLETTERS
    • CEDIA SHOW UPDATES
  • DISCOVER
    • Cedia Expo
      VISIT SITE
    • Commercial Integrator
      VISIT SITE
    • Security Sales
      VISIT SITE
    • Tech Decisions
      VISIT SITE
    • Campus Safety
      VISIT SITE
    • Design Well
      VISIT SITE
    • Total Tech Summit
      VISIT SITE
    • KBB Online
      VISIT SITE
    • AV-iQ
    • CE Pro-iQ
M
POPULAR SEARCHES
News
Projects
Control
Audio Video
Security
Business Support
Markets
SUBSCRIBE CEDIA EXPO
Business Support | News | Software/Services
December 2, 2021

Integrators Sound Off On What They Want From Software Suppliers

CE Pro readers and integrators share what they want to see from modern AV software solutions.
CE Pro Editors  
Article:
Business Support | News | Software/Services
December 2, 2021

Integrators Sound Off On What They Want From Software Suppliers

Integration companies are never shy about vocalizing what they want from any of their suppliers, let alone their software providers. Here are just some of the verbatim comments from dealers about their software wants and needs from both the survey and from a CE Pro focus group, and don’t forget to check out the full 2021 CE Pro Software Deep Dive.

What Integrators Want From AV Software Suppliers

Below are the results of our survey of integrators. Each paragraph denotes an individual response:

We want a young company that is willing to listen to us and make changes quickly, rather than saying a change is going to happen six months from now. We look for a support center that’s typically somewhat local and will answer the phone and talk to us. We look for somebody who knows our industry well enough to understand the business that we’re doing, and understands how to build change orders.

I prefer everything to be cloud-based. I don’t want the Internet in my office or the Internet at your office to be the reason my software doesn’t work.

We look hard at the security aspect of any cloud-based software. If we’re going to put a bunch of client data up there, I want to know that it’s somewhat secure.


Related: CE Pro Software Deep Dive: Integrators Seek Simplified Software Solutions

I want the software supplier to sit down with the users and really understand their business. Also, look at all the additional pieces integrators have to use to make their business operate and build that into the product.

Monthly fees are an immediate turndown. Annual payments or version purchase is better.

I want the project management portion of my software to give me the ability to better manage the change orders or track changes of the equipment at the time of the installation, as well as give me real-time project profitability.

Most software seems to be catering to larger businesses of 100+ employees. I would like something for the one and the one-to-11 employee range with customer support, especially for small businesses.

The software needs to have an open API so individual software can talk to each other. It doesn’t need to be an all-in-one solution if everything works together.

Here are a few quick thoughts several integrators shared with CE Pro:

  • The software needs to be backward compatible.
  • The software must accept signatures from the app for contracts.
  • More in-person training.
  • An easy 3D design tool would be nice.
  • We need links from the software to QuickBooks and to email.
  • Better tools for tracking feedback on various software tools and functionality.
  • Software needs to be easier to input via smartphones.
  • Ease of setup, use, adoption, and intuitive user interface are most important.
  • Cloud support for ease of deployment is important.

Be sure to check out our full Deep Dive report on software here!

ARTICLE TOPICS

Business Support • News • Software/Services

ARTICLE TAGS

Project Management Software • Research • Software

SHARE

Share On Facebook
Share On Twitter
Share On Linkedin
Share On Whatsapp
Share Via Email
Copy URL
← Previous Article Next Article →
Article Audio/VideoCommercialHome TheaterNewsResimercialSpeakers/Subwoofers

ATC Loudspeaker Founder Billy Woodman Dies

ATC Loudspeaker Technology founder and owner Billy Woodman founded the Gloucestershire, UK-based company five decades ago.
Article ControlNewsSecurityServices/PlatformsWhole-House Systems

Alarm.com Reports ‘Solid’ 12.7% Q2 Revenue Gain

Alarm.com says security and mart home markets remain ‘healthy’ and increases its full-year revenue outlook to $518.5M to $519M.
Article Audio/VideoCommercialHome TheaterNewsResimercialSpeakers/Subwoofers

ATC Loudspeaker Founder Billy Woodman Dies

ATC Loudspeaker Technology founder and owner Billy Woodman founded the Gloucestershire, UK-based company five decades ago.
Article Audio/VideoHome TheaterMediaMultiroom AVNewsSpeakers/SubwoofersWireless AV

Sonos Q3 Revenues Dip; Drastically Lowers Outlook

Sonos cites an 'uncertain' economy and a dip in spending on in-home tech products in its Q3 revenues report.

SHOW NEWSLETTER

Sign Up

CE Pro

Subscribe Sign Up

Content Types

News
Products
Projects
Companies
Downloads
Webcasts
Podcasts
Events

Specials

IntegratorJobs
CEDIA EXPO
CE Pro 100
CE Pro Summit
Awards Programs

Company Info

About
Contact Us
Customer Service
Media Solutions & Advertising

Subscribe

Magazine
Newsletters
Digital Edition

Connect

Twitter
Facebook
LinkedIn
YouTube
RSS Feed

Categories

AUDIO/VIDEO
AV Accessories
AV Racks
Amplifiers/Receivers
Cabling
Displays
Furniture
Mounts/Lifts
Multiroom AV
Projector Screens
Speakers/Subwoofers
Wireless AV
CONTROL
Central Vac
Energy/Power
Interfaces/Devices
HVAC/IAQ
Lighting
Motorized Shades
Whole-House Systems
NETWORKING
Cellular
Devices/Equipment
Wireless
Wiring/Installation
SECURITY
Access Control
Alarms/Sensors
Services/Platforms
Surveillance Cameras
BUSINESS SUPPORT
Associations/Buying Groups
Distributors/Reps
Operations
Recurring Revenue
Research
Sales/Marketing
Software/Services
Tools/Testers
MARKETS
Builders
Commercial
Design
Europe
Outdoors
Wellness
FOLLOW US ON
  • Follow
  • Follow
  • Follow
  • Follow
  • Follow

© 2021 Emerald X, LLC. All Rights Reserved.

  • ABOUT
  • CAREERS
  • TERMS OF USE
  • PRIVACY POLICY