One Firefly has rolled out an updated version of its Control4 UI University (UIU) video tutorial library built around X4, the newest user experience from Control4. The Coral Springs, Fla.-based marketing agency says the refresh is meant to give Control4 dealers a ready-made way to get clients comfortable with the new interface as soon as a system is installed or upgraded.
UI University is One Firefly’s brand-focused tutorial service, designed to live on an integrator’s own website as a customer support and education resource. The new Control4 X4 library includes 20 HD videos covering everyday operation of an X4 system, including:
- Basic navigation
- Favorites and widgets
- Routines
- Lighting scenes
- Other common day-to-day functions
As with every UIU library, the videos carry the dealer’s own logo, are searchable, and work with any type of website. Integrators can also push the content out through email, social media posts and blog articles.
Why It Matters for Integrators
A major UI change is one of the biggest drivers of post-install service calls. A homeowner who can’t find a lighting scene or rebuild a favorite after an upgrade is likely to pick up the phone, and many of those calls amount to a quick training session the dealer is rarely paid for.
By placing branded how-to content on the dealer’s site, UIU aims to shift that first line of support to self-service while keeping the client inside the integrator’s own ecosystem rather than sending them to a manufacturer page or a generic YouTube search. The library also doubles as a sales tool, letting prospects see the X4 experience before they buy.
“Control4 dealers need to be able to show clients how to get the most out of X4 from day one, and the best place to do that is on the dealer’s own website,” says Ron Callis, CEO of One Firefly. “Our updated library gives integrators a branded, always-available way to educate new and existing clients, and to show prospects what the new experience looks like.”
Dealers who already subscribe to One Firefly’s Control4 UIU library don’t need to do anything; One Firefly has already pushed the X4 update to their websites.
Integrators not yet using UIU can add the X4 library by contacting One Firefly at sales@onefirefly.com. A demo of UIU is available at onefirefly.com/marketing-services/web/ui-university.
