Brinks Home, one of North America’s largest home security and alarm monitoring companies, has announced the success of its Virtual Tech program, an initiative designed to enhance customer service while optimizing operational efficiency. The program

Cisco is integrating new generative AI technologies into Webex, enabling users to catch up on missed customer calls and meetings.

Access Networks has announced the addition of Parasol remote support to its Custom Core networking system.

OneVision, a provider of service solutions for system integration professionals, has launched the latest version of its ProVision Ticketing App. The Boston-based company says that its new app is designed to give service teams on the front line quick