Vivint Internet announces the commercial launch of its next-generation home Internet service in the Salt Lake City metro area that will provide dedicated broadband to consumers.
The introduction comes on the heels of the successful completion of a pilot program in Lehi, Utah, using the service’s wireless mesh network, which is said to provide reliable 5G gigabit-class experience throughout customers’ homes.
The Internet service provider is the most recent spin out from Vivint Smart Home, following Vivint Solar’s IPO in 2014.
“We have found a way to bring ultra-fast, unlimited internet service to communities without having to spend billions on infrastructure,” says Mike Hart, CEO of Vivint Internet. “By using the latest dark fiber and wireless technologies, we have built a faster, more affordable, and rapidly scalable platform that was designed from the ground up with the customer in mind.”
Lack of innovation in broadband infrastructure continues to plague the home internet industry with solutions ranging from high-cost fiber to imposing neighborhood towers, the states in the announcement. Vivint Internet says it is rolling out an infrastructure model that is both high speed and easily installed, without creating a neighborhood eyesore.
The product works by first connecting dark fiber with virtually unlimited capacity into small towers installed on commercial buildings. Those towers route to neighborhoods through strategically chosen “hub” homes, using hardware the size of a normal salad bowl.
The hub homes then provide Internet to the surrounding neighborhood via a 5G, wireless mesh network. Once a main tower is established, a surrounding neighborhood can be equipped with fiber grade internet access within a week.
In the announcement, the company cites data from a Federal Communications Commission (FCC) study in 2018 that found more than 50 million U.S. households have no choice in who they use for their broadband and are unhappy with their service today.
Additionally, in a study ranking the best and worst companies in 2018 based on customer experience (CX) rating, the Temkin Group found that the three largest broadband ISPs in the U.S. have among the lowest customer experience ratings.
Vivint Internet says it will provide dependable, high-speed services at 100Mbps through rooftop and in-home LTE-Advanced hardware across its network, and up to gigabit speeds using the company’s 5G mmWave hardware. Combined with an in-home mesh WiFi network, this will solve spotty Internet, buffering, slow speeds throughout the home, and give customers an Internet alternative without extra cost, according to the company.
With the successful completion of Vivint Internet’s first consumer pilot program in Lehi, Utah, the company will continue building neighborhood networks in Utah while also exploring opportunities in new regions across the country.
This article originally appeared on our sister publication Security Sales & Integration’s website.
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