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Business Support | Control | Products | Software/Services
June 16, 2022

Snap One OvrC App Gets Redesigned

New Snap One OvrC App and Location Dashboard feature new simpler interface and intuitive navigation to improve service efficiency.
Jason Knott  

The Snap One OvrC Connect app replaces the Snap One Home app. Clients accounts can be easily migrated over, according to the company.

Article:
Business Support | Control | Products | Software/Services
June 16, 2022

Snap One OvrC App Gets Redesigned

Snap One has announced the release of a new OvrC Connect app that replaces OvrC Home to strengthen control of OvrC systems for both commercial and residential clients, along with a newly redesigned OvrC Location Dashboard that simplifies Partners’ customer service workflow.

According to Evan Marty, Snap One director of remote monitoring & management, this launch reinforces the company’s commitment to empowering Partners and their customers with an expanding, industry-leading, free remote system management solution that can serve as a business operating platform that creates successful long-term customer relationships.

“Our partners love OvrC for the simple fact that it works well, and it makes long-term project management simpler,” says Marty. “We’re demonstrating our commitment to investing in new features for a free software solution that can help our partners to grow their business. In fact, in addition to introducing new features and benefits, we built the OvrC Connect app on an entirely new architecture so our engineers can more quickly and easily develop and introduce future updates that will do even more for our partners.

“We also want our partners to know we have their backs from the job site to the office. With the new Location Dashboard, we are helping provide elevated customer service through faster access to key information and the new Linked Resources function that enables linking to project-related documents directly in OvrC.”

Featuring an all-new interface with simple, intuitive navigation, the new OvrC Connect app allows clients to resolve common issues and manage the network, day or night, providing insight, independence, and peace of mind.

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The launch of OvrC Connect improves overall app stability and reliability while expanding clients’ ability to create commands for Snap One devices, which now includes toggling individual outlets on WattBox PDUs and Araknis PoE switches. International projects are also simpler, thanks to new support for international phone numbers.

The new OvrC Dashboard has a single-click function to call, email, or get directions to a client’s property.

The new app allows clients to easily set up new commands, reboot devices, and monitor system-wide activity, while also providing contact info for their Snap One Partner and an in-app support request form that guarantees clients can always get the assistance they need.

Migrating existing accounts from OvrC Home to OvrC Connect is simple, once the app is released, the OvrC Home app will be updated to OvrC connect. There is no migration needed by the partner and the end customer may have to manually update the app based on their update settings.

The redesigned OvrC Location Dashboard is designed to improve integrators’ office workflow, with new breadcrumbs that aid in navigation and single-click access to call, email or get directions to a client’s property.

The new design ensures that every project has a consistent look and navigation, simplifying common tasks for technicians and helping streamline operations across all projects and clients. The powerful new Linked Resources feature ensures that every tech can quickly access all of a client’s documents and info to improve both the efficiency and outcomes of customer service interactions.

ABOUT THE AUTHOR

Jason Knott
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Jason Knott:
Jason Knott is Chief Content Officer for Emerald's Connected Brands. Jason has covered low-voltage electronics as an editor since 1990, serving as editor and publisher of Security Sales & Integration. He joined CE Pro in 2000 and serves as Editor-in-Chief of that brand. He served as chairman of the Security Industry Association’s Education Committee from 2000-2004 and sat on the board of that association from 1998-2002. He is also a former board member of the Alarm Industry Research and Educational Foundation. He has been a member of the CEDIA Business Working Group since 2010. Jason graduated from the University of Southern California.
View Jason Knott's complete profile

ARTICLE TOPICS

Business Support • Control • Products • Software/Services

ARTICLE TAGS

OvrC • Snap One

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