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Dish Rolls Out New Direct-to-Consumer Smart Home Service

Dish’s OnTech Smart Services poised to compete with Geek Squad, Amazon Smart Home Services.

Dish Rolls Out New Direct-to-Consumer Smart Home Service
A new direct-to-consumer smart home service from Dish promises same-day installation of a wide assortment of smart home products.

Lisa Montgomery · June 17, 2019

Dish is poised to hit the mainstream smart home marketplace with the launch of its direct-to-consumer brand, OnTech Smart Services. The installation service, which initially rolled out to new homebuyers last year as part of KB Home’s KB Smart Home System, stands to compete with Geek Squad and Amazon Smart Home Services, by providing a broader scope of consumers with professional installation, set-up and education of a variety of smart home devices.  

This isn’t Dish’s first attempt at delivering this type of service to consumers. In addition to its involvement with KB Home, it launched its Smart Home Services to customers of its satellite television service in 2011, expanding its offerings to include TV mounting, surround sound and home networking.

In 2015, select Dish Smart Home Services launched in the Amazon Marketplace. Now, with the introduction of OnTech Smart Services, Dish is broadening its reach even further and offering an even wider assortment of products and services.

OnTech Smart Services Offers Google Nest, Ring, Yale, More 

Some of the products offered to OnTech customers include Google Nest, Ring, Linksys, Wemo, Roku, Yale, Polk Audio, Klipsch Audio, and the Velop Whole Home Mesh WiFi System from Linksys.

Consumers can purchase these and other smart home products and services online directly from OnTechSmartServices.com and schedule delivery and installation appointments as soon as the same day.

Appointments include one-on-one training from a professional technician on how to operate and personalize their new smart home products.

Related: Dish Enhances Custom Integration Program with RMR Bonuses

Also offered as part of the service are TV mounting, power relocation, fishing wires, cord management, digital TV antenna installation and more.

“OnTech connects a growing group of consumers who want the convenience of a smart home, but don’t have the time or know-how to get the most out of the latest devices,” says Nick Rossetti, senior vice president of OnTech Smart Services.

“Our goal is to connect people with things to make life easier and technology more accessible.”

Initial 11 Markets 
 

OnTech launches in 11 major markets initially, with additional expansion expected. Here are the first 11:

  • Atlanta
  • Dallas/Ft. Worth
  • Denver
  • Houston
  • Kansas City
  • Los Angeles
  • New York
  • Sacramento
  • Salt Lake City
  • San Francisco
  • St. Louis

Dish handpicked and professionally trained the OnTech technicians from its In-Home Services group. As an authorized service provider for its partner brands, OnTech technicians receive individual training from manufacturers of each device in the OnTech product portfolio.



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  About the Author

Lisa Montgomery has been a member of the CE Pro and Electronic House editorial teams for nearly 20 years; most of that time as the Editor of Electronic House. With a knack for explaining complex high-tech topics in terms that average consumers can understand, her style of writing resonates with people who are interested in adding electronic systems to their homes, but are unsure of the steps involved and the solutions available. From basic lighting control systems to full-blown automation systems, Lisa understands the home electronics market well, and is able to point consumers in the right direction on their quest for a smarter, more convenient, efficient and enjoyable home. Over the years, she has developed close relationships with key manufacturers and seasoned custom electronics professionals, giving her a keen sense of what home technologies are hot now and what is on the horizon. She shares this wisdom regularly through feature stories, product roundups, case studies technology spotlights and comprehensive guides and books. Have a suggestion or a topic you want to read more about? Email Lisa at lisa.montgomery@emeraldexpo.com

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  Article Topics


Control & Automation · Automation · News · Amazon · Dish · Google · Klipsch · Linksys · Polk Audio · All Topics
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