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SE2 Labs Offers New Remote Diagnostics With ITC One
Now has IP and RS-232 connectivity to diagnose and fix problems remotely.
SE2 Labs is adding new remote diagnostic features to its Integrated Theater Console (ITC One).
It now has IP and RS-232 connectivity so SE2 Labs technicians can run diagnostics and identify issues remotely.
If the problem is internal, an installer can be sent to fix the problem. If the problem is external or requires a reboot of the system, the technician can now walk the owner through the correction process.
"The remote diagnostic features of the ITC One give it considerably more value because it's like having on-demand access to an A/V professional," says SE2 Labs founder and ITC One inventor Michael Pyle.
Some of the features that can be remotely monitored include: communication errors between components, temperature readings and battery the remote control's battery life.
SE2 can also remotely update firmware and update codes for components connected externally.
The ITC One, first introduced at CEDIA Expo 2007, includes a range of hardware: DVR, AMX NetLinx Control System, an Xbox 360 and much more.
SE2 also recently added Apple TV 2.0 and Windows Media Center to the ITC One.
The company is currently wrapping up its five-city tour that has been showcasing the ITC One.
MSRP is $25,000.
It now has IP and RS-232 connectivity so SE2 Labs technicians can run diagnostics and identify issues remotely.
If the problem is internal, an installer can be sent to fix the problem. If the problem is external or requires a reboot of the system, the technician can now walk the owner through the correction process.
"The remote diagnostic features of the ITC One give it considerably more value because it's like having on-demand access to an A/V professional," says SE2 Labs founder and ITC One inventor Michael Pyle.
Some of the features that can be remotely monitored include: communication errors between components, temperature readings and battery the remote control's battery life.
SE2 can also remotely update firmware and update codes for components connected externally.
The ITC One, first introduced at CEDIA Expo 2007, includes a range of hardware: DVR, AMX NetLinx Control System, an Xbox 360 and much more.
SE2 also recently added Apple TV 2.0 and Windows Media Center to the ITC One.
The company is currently wrapping up its five-city tour that has been showcasing the ITC One.
MSRP is $25,000.
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Steve is an editor for cepro.com. He graduated from Emerson College with a B.A. in Journalism. He joined the CE Pro staff in 2008. Steve is also a freelance sports writer for The Boston Globe and other various publications.
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