Amazon + TigerDirect = Why You Should Pay for Custom

You also might want to check one other thing.  If you goto the Tiger Direct website (whom you are ultimately receiving the product from) they have those sets advertised as being refurbished.

Chris, thanks for your diligence. You gave me a heart attack, but I contacted Tiger Direct and “Cassandra” told me the unit is new. Er, uh, at least she confirmed, “no it does not say refurbished”

Meanwhile ... on hold with Amazon. Next stop: their legal dept.?

Cool.  Free delivery means free delivery.  If there’s a 62 dollar delivery fee that’s between Tiger and Amazon to work out in my opinion.  Speak with the CS supervisor or customer retention manager and tell them to work it out amongst themselves.  You were quoted free delivery at time of purchase, changing this after the fact is B.S.  Good luck.

It’s another matter of buying it on Amazon.com but not buying it directly from Amazon.  If you buy the item directly from Amazon, they’ll give you free white glove delivery but you purchased it from Tiger Direct through Amazon.  Amazon needs to get this resolved as this is the first time I’ve heard of someone having a problem and thinking Amazon would handle it.  They won’t handle it as they say they’re simply not responsible for items not purchased directly from them.  Buy it direct from Amazon and you’ll experience their customer service which is far superior to most other online stores.  Buy it through Amazon from another vendor and you’ll get nowhere!

You don’t know the half of it. Stay tuned for tomorrow’s AM news….

As you probably assumed, I meant to say this isn’t the first time I’ve heard of someone having this problem with Amazon.  I’ve determined on multiple occasions that I was better off paying a few extra bucks to get something directly from Amazon than going for whoever offered the lowest price.  The bad thing for Amazon is that people associate these transactions with them since it was bought through their website so it gives them a bad rap.  Good luck with Tiger Direct as they’re notorious for their lack of customer service!

Really?

What did you think was going to happen with a LOSS LEADER….now your credit card will be used on the internet illegally.

PS- IF ITS TOO GOOD TO BE TRUE…IT IS!!!

Hope you count how much “time” YOU “spend” to get this great deal…..wait until the TV fails..haha

I don’t really see where the problem is.  So, you didn’t read carefully and didn’t realize that you were not buying from Amazon, and you want Amazon to pay for your mistake?

Also, your other local choice was with Best Buy (since when is Best Buy a “custom”?) for $20 more plus sales tax.  I’d say you’re coming out about even, don’t you?

I don’t see a problem here either,

Amazon.com can lists their product but what happens is other sellers are allowed to advertise on their website, they pay Amazon a 8% on the sale, so even though you bought the product from Amazons site, the seller is Tiger Direct, So your issue should be with Tiger not Amazon, the white glove delivery is offered by Amazon if you buy it from Amazon, not from someone Advertising on Amazon’s site, it is always clearly states.

This is just a misunderstanding on your part, not Amazon’s, not Tiger’s.

Tiger is a big box online seller as well.

I hope it helps.

The problem with Ben and Brian’s statements is that while she did purchase FROM tiger but THROUGH Amazon, the website she was paying through and processing the transaction was Amazon which clearly stated in two locations “Free White Glove Delivery”.  Based upon that, it’s not her problem. 

Listen, I’m the first to tell people to stick with a local CI, because that’s what I do for a living, but that isn’t the point here; the point is deceptive advertising by Amazon.  I stand by my statement that it’s a problem that Amazon and Tiger need to work out by themselves.