Amazon Dupes Consumers with Misleading Offers of Free White Glove Delivery

“A search of the Internet revealed little in the way of consumer gripes on this subject, which surprised me. (Then again, maybe I’m as dumb about Web surfing as I am about e-commerce.)”

Yes, maybe you are.

I find it quite clear that Amazon.com’s White Glove Delivery is from Amazon.com only.  I bought a TV on Black Friday as well, and I spent MORE money to buy it from Amazon than one of the other resellers THROUGH Amazon, specifically for the White Glove Delivery.

Amazon is in charge of the products it ships.  Beyond that, it’s out of their control.  It’s the same with shipping in general, but one step earlier.  Normally when you buy something FROM Amazon, they simply give it to a shipping service (UPS, FedEx, DHL, etc.) and then you don’t blame Amazon for what happens afterwards—you blame that delivery service if something goes wrong.  In this case, the ORDER goes to another company.  Once they receive the order, it’s not Amazon’s problem what happens to the item, as their policies/guarantees only cover what THEY sell.

I understand the frustration, Julie, but I don’t see it fair to blame Amazon for something that seemed clear to me at least.  For future reference, if there is ever any uncertainty, ASK FIRST.  Worst comes to worst you get disappointed with the answer, but it’s much better than the disappointment you otherwise suffer, as in this case, isn’t it?

Amazon did this to me on free shipping but I caught it and cancelled the order. The same silly “you bought through not from Amazon”. I don’t buy from Amazon anymore. Thanks for the story so others can be aware of this money grubbing practice.

Yeah “charlesa”, Amazon is the the business of using fraudulent “money grubbing” (and not to mention illegal) practices, all just so that they can direct more business to their partners selling on their site. Imbecile! [rolls eyes]

Let’s see. She bought a TV from Tiger Direct that had shipping charges from Tiger Direct, on Amazon site.

A thing that Amazon has been hosting for years.

Her screen page print clearly says “bought from Amazon.com qualifies” and she knows it was coming FROM Tiger Direct.  Yet, she still goes through with it and then cries “foul.”

Sorry lady, but you got caught in your own stupid trap.  Next time READ and if you do not understand, DON’T do it.

I just don’t understand why you’d approve the $62 charges for delivery when placing the order and then cry foul later.  Anyone who has ever bought anything the internet understands that the last thing you want to do is try and pick up the phone after the fact and work something out.  If you can’t resolve it before ordering, don’t plan on getting it fixed later.  They already have your money!  I think this whole thing is a joke and proof that as an industry, custom installation better figure a few things out.

WHEN THE SUPPOSED SPOKESPERSON FOR CUSTOM BUYS THEIR TV ON THE INTERNET TO SAVE A FEW BUCKS, WHAT SHOULD THE REST OF US LEARN FROM THIS?

“WHEN THE SUPPOSED SPOKESPERSON FOR CUSTOM BUYS THEIR TV ON THE INTERNET TO SAVE A FEW BUCKS, WHAT SHOULD THE REST OF US LEARN FROM THIS?”

That we should all sell our businesses and setup an online shopping cart or go work for BB? 

Artie Lange says it best with WAAAAHHH!!! It is unfortunate that you have learned how to write, yet passed up the lesson on reading. When it comes to ordering something online it is imperative to understand all of the charges before purchasing. A simple overlook on your part and now you blame Amazon for offering a service for items that they were selling. Well unfortunately for you, the item was purchased from Tigerdirect. Hopefully this was a lesson learned for you, but from the many posts you have made still blaming Amazon make me think otherwise.

Well that settles the discussion.

She has shown what she “thinks” about “our” industry..

I hope they put her credit card info on the web.

I haven’t read all the comments, so don’t shoot me!
I an a systems integrator and have equipment accounts with several vendors. Amazon had the best price on the DLP I bought last year which was offered with free white glove delivery. I paid no freight and the unit was delivered, placed on my furniture, and the packaging hauled away…“white glove” delivery. No issues.

It says right there on the screenshot from the first page “ships from and sold by tiger direct” and then below it, it says “If you buy this product from amazon.com…”  If is SOLD BY tiger you aren’t buying it from amazon and so arent eligible for the deal.  It probably was sold by amazon at one time and thats why that blurb about the free white glove shipping is there.  When shopping on amazon you must realize that half the time you’re buying it from amazon, and the other half you’re buying it from a company in the reseller marketplace. 

I’m an internet retailer and i take offense to the above comment as well.  This blogger duped themselves by not reading the ads correctly and by not calling up and making sure that what they assumed was the actual deal.  They found out the hard way and of course blamed everyone but themselves.  typical behavior, i deal with it everyday.  gotta love the human race!