SnapAV

All In SnapAV

SnapAV Rebrands as Snap One

New Snap One name reflects broader portfolio beyond just AV products. Growth plans include adding 15 more branch locations in the next year.

Jason Knott · June 29, 2021

CE Pro Podcast 60 Brand Loyalty

CE Pro Podcast #60: Building & Fostering Brand Loyalty with Custom Integrators

CE Pro Brand Analysis leaders Sony, Yale Smart Residential, WaterCop & DoorBird highlight why their solutions resonate with CE Pro 100 and other dealers.

CE Pro Editors · June 11, 2021

Clare Controls Updates Clare One Automation System

Clare Controls, maker of the ClareOne wireless security and home automation system distributed exclusively by SnapAV, has released a major update that adds new functionality and device compatibility to ClareOne panels and the ClareHome mobile app along with new FusionPro capabilities for SnapAV Partners. 

According to Clare Controls, one of the most important additions is a leap in functionality for Clare’s Video Doorbell V3 and ClareOne panels. Now, when the video doorbell rings, the video automatically pops up on ClareOne panels, allowing users to select pre-programmed messages, speak to the visitor, take actions such as unlocking an electronic lock, or turning on a porch light, and even automating those actions to occur with no homeowner interaction. 

“This update demonstrates that Clare products actually gain value over time, as we consistently develop ways to provide simpler and more powerful user functions,” says Clint Choate, SnapAV security market director.

“Combined with greater integration support for multiple third-party products and additional remote diagnostics for Partners, these updates deliver more reason than ever for Partners and end-users to trust the ClareOne system.”

New Zone Profiles allow Partners to create collections of predefined settings that can be applied to a security zone, providing flexibility to customize ClareOne sensors and their behavior on the ClareOne Panel. Zone profiles are applied to existing zones automatically, based on their current setting. For Sonos audio users, Sonos Certified integration adds zone grouping, logical zone control and control feedback for an improved user experience.

ClareOne Panels with Interactive or Interactive Plus service plans can now automatically send push notifications for panel alarm conditions, saving Partners’ time and eliminating the need to manually create notifications for security events. Partners and users both benefit from new automatic panel updates, which ensure up-to-date functionality for users with multiple dwellings or vacation homes. The automatic updates are applied when the system is not armed.

The user experience has also been improved, with new Zone Grouping simplifying multi-zone controls and a new ability to create automations and notifications for video surveillance analytic events such as turning on lights, locking doors or arming the security system upon detection of a person. The update adds support for Z-wave thermostats as well, including Alarm.com’s T200/T3000 models and 2GIG’s Z-wave models.

For users, the ClareHome app now enables ClareVision Camera integration as well as the ability to manage and move tiles on the Favorites screen, add devices to favorites with one tap, quickly change ClareOne security PIN codes, and provide feedback to Clare from within the app to provide support.

Partners using FusionPro gain significant benefits from the new update including ease of use features, enhanced data management and a more robust account management interface. New FusionPro account management and account servicing capabilities including tagging and tracking builder program information on a single screen, creating custom list views and filters with CSV exports, and new data fields for emergency contacts and responders. 

The remote test tab now enables test polling of WiFi, cellular, Z-wave and sensor strength status. Partners can also suspend and reactivate accounts to retain data instead of deleting it each time. The update enables integration and management of NVRs and allows Partners to access and configure camera settings when on the same local area network.

More news from Clare Controls: Clare Controls ClareOne Panel Aims to Fill Hole in Market

Robert Archer · June 10, 2021

SnapAV Invests $2.3M to Expand Quality and Innovation Lab in North Carolina

By expanding its existing Quality and Innovation Lab, SnapAV looks to increase the product testing capabilities and new product development abilities of its staff.

CE Pro Editors · June 08, 2021

CE Pro Podcast #59: What’s on the Product Roadmap Next for SnapAV?

SnapAV executives GPaul Hess, Kenny Kim and Mike Jordan discuss keys to CE Pro Brand Analysis success and upcoming initiatives in myriad tech categories.

Arlen Schweiger · June 04, 2021

SnapAV and MZ Audio Partner to Distribute Episode Products in India

Thanks to a new partnership between SnapAV and distributor MZ Audio, SnapAV partners in India will now have access to Episode’s Signature Series Speakers and Response Series Amplifiers.

CE Pro Editors · June 04, 2021

SnapAV’s Control4 OS 3.2.2 includes OvrC Pro Support

Strengthening its commitment to its partners, SnapAV’s new Control4 OS 3.2.2 software update adds full support for OvrC Pro remote equipment management to all EA and CA series Control4 controllers, among other enhancements. 

According to SnapAV, the update offers integrators the ability to remotely manage and service clients’ Control4-connected devices, paving the way for hassle-free service contracts, more immediate troubleshooting, reduced truck rolls and greater system insight.

“This update adds powerful remote access capabilities for all existing Control4 systems with an EA controller installed worldwide, giving our Partners a new upsell tool and simplifying system maintenance and problem solving,” states Kenny Kim, VP product management, platform & services.

“With native OvrC integration, Partners gain visibility into the entire network of connected devices, including the C4 Chime Video Doorbell, T4 Touchscreen, IP power conditioners, and more. Through enhanced diagnostic data, system health status and push alerts for device failures, OvrC makes it faster and easier to provide rapid customer service no matter where technicians are.”

The OS 3.2.2 update also makes Zigbee Health available in Composer Pro, so now it’s easier than ever for Partners to remotely view device health ratings and quickly diagnose and fix any issues. A dashboard provides an overview of the entire system, while switching to the device-specific view unveils online/offline status, boot counts and any failed communications with other Zigbee devices.

At the same time, SnapAV has made it easier for Partners to access and download logs for different devices without needing to be on the same network. 

“With more data transparency and ability to troubleshoot remotely, Control4 and OvrC Partners can add demonstrable value at no cost to their business, providing a meaningful reason to reconnect with clients and explain the benefits of adding OvrC functionality,” notes Kim.

The OS 3.2.2 software improves system aesthetics as well, allowing Partners to synchronize the backlighting on multiple lighting dimmers, switches or keypads by designating one of them to act as an ambient light sensor for multiple follower devices. Using up to 16 follower devices per source and up to 20 sources per project, multiple lighting devices in the same wall box and in the same room will synchronize button backlighting based on the source device’s ambient light sensing. 

Other updates that come with OS 3.2.2 include security upgrades with V2 modules and Bus Ethernet Gateway V2 now supporting TLS 1.2, which authenticates and encrypts communication between modules and the Control4 controller.

Elaborating on other newly added features to the operating system, SnapAV says the Access Agent can now lock down or hide access to the schedule tab or presets edit button within the thermostat UI, essentially child-proofing the climate settings.

Moreover, SnapAV also points out the OS 3.2.2 update also makes Zigbee Health available in Composer Pro, so now it’s easier than ever for Partners to remotely view device health ratings and quickly diagnose and fix any issues. A dashboard provides an overview of the entire system, while switching to the device-specific view unveils online/offline status, boot counts and any failed communications with other Zigbee devices.

The new OS also makes it easier for dealers to access and download logs for different devices without needing to be on the same network. 

“With more data transparency and ability to troubleshoot remotely, Control4 and OvrC Partners can add demonstrable value at no cost to their business, providing a meaningful reason to reconnect with clients and explain the benefits of adding OvrC functionality,” adds Kim.

More news from SnapAV: SnapAV Invests ‘Significantly’ in Parasol Remote Management

Robert Archer · June 01, 2021

SnapAV Invests ‘Significantly’ in Parasol Remote Management

Parasol remote management system is based on SnapAV’s Ovrc platform. The investment complements the Access Networks acquisition.

Jason Knott · May 20, 2021

SnapAV To Go Public

SnapAV files IPO registration with SEC to issue public stock. Number of shares and price range not yet determined.

Jason Knott · May 12, 2021

SnapAV Explains Why It Bought Access Networks

SnapAV CEO John Heyman says Access Networks’ solutions will slot in as the company’s highest-level networking solution.

Jason Knott · May 10, 2021