Smart-home integrators with successful recurring-revenue programs reveal at CE Pro Summit how they earn $3,000 to $6,000 per day in service RMR, and charge $49/month for network monitoring.

Assurant Inc. and The Warranty Group -- two giants in warranty administration business for consumer electronics -- announce merger.

Call cadence, service demand spikes and remote solve rates are key metrics to help you modernize your client service operations, enhance your perceived value and increase RMR potential.

The real challenge to transforming service in the custom installation industry lies in creating a holistic approach, including software implementation, training and developing a turnkey RMR sales and marketing engine.

Four leading integrators discuss how adopting OneVision Resources’ service program has dramatically improved internal company culture, boosted their client experience, and helped close contracts with new customers.

Recurring monthly revenue (RMR) may not be necessary to drive company valuation, but providing great customer service absolutely is.