Service Contracts

All In Service Contracts

OneVision Video Q&A: Vastly Improved Culture, Customer Experience

Four leading integrators discuss how adopting OneVision Resources’ service program has dramatically improved internal company culture, boosted their client experience, and helped close contracts with new customers.

CE Pro Editors · September 28, 2017

Why Recurring Revenue Skeptics Are Missing the Point

Recurring monthly revenue (RMR) may not be necessary to drive company valuation, but providing great customer service absolutely is.

Joseph Kolchinsky · July 29, 2017

Improve Your Customer Service with One Simple Phrase

To elevate your customer service offering and start raking in the recurring revenue, focus less on how your daily interactions can benefit you and more how you can help others.

Jason Griffing · July 05, 2017

3 Reasons Summer Is the Best Time to Sell Service

Waiting for the right time to pitch your clients on service plans to gain recurring revenue? Here’s why summer is the perfect time to make the leap.

Jason Griffing · June 21, 2017

5 Steps to Combat Key-Person Dependency on Your Service Team

Key-Person Dependency describes when an organization relies too heavily on the knowledge or ability of one person. It’s a risky situation for a business, especially when it comes to your service team.

Jason Griffing · May 17, 2017

Techsafe Aims to Simplify Selling Extended Warranties

Backed by AmTrust, Techsafe tries to eliminate headaches of selling extended warranties for integrators (and help them make money).

Jason Knott · April 18, 2017

How to Sell High-Margin, Low-Cost Service (Without Commoditization)

As integrators look to maintain healthy margins, there is one offering they can bring to the table that will never commoditize: service.

Joseph Kolchinsky · February 15, 2017

5 Simple Steps to Avoid Service Team Burnout

Customer service teams interact with frustrated clients, at odd hours, during emotionally-charged moments. Here’s how to prevent burnout and keep your service team happy and productive.

Joseph Kolchinsky · January 25, 2017

Quick Response Times Pave the Way for RMR Success

When clients experience quick response time, they begin to see integrator service/support as a path of least resistance to resolving technology challenges.

Joseph Kolchinsky · December 14, 2016

Ugh! How to Reduce the Stress of Service Calls During the Holiday Season

Client service issues are somehow more urgent and more stressful around the holidays. Here are three ways to simplify service calls and create a happier season for your clients, as well as for you.

Joseph Kolchinsky · December 07, 2016