Service Contracts

All In Service Contracts

How Efficient Is Your Service Department? Take the Quiz

Compare your own service department vs. industry averages for monthly truck rolls, timeframe between service requests per client, response time and common causes of service requests.

CE Pro Editors · May 08, 2018

It’s Time to Charge for After-hours Support

Providing free round-the-clock support is taxing your business. Here’s a step-by-step guide to converting your business to a paid support model.

Joseph Kolchinsky · April 13, 2018

Parasol 24/7/365 Monitoring Service Launches Based on SnapAV OvrC

Three top custom integrators partner to unveil new affordable nationwide remote service monitoring program dubbed Parasol with affordable monthly price range.

Jason Knott · January 30, 2018

Why Integrator Maxsystems Keeps $250k Cash on Hand

$2.4M integrator Maxsystems builds recurring revenue (RMR) through security and service contracts, hires newbies with a ‘sparkle’ on the spot, doles out random amounts of cash to deserving employees.

Jason Knott · December 29, 2017

Making Remote Support Efficient & Profitable

Remote support teams can boost efficiency, customer satisfaction, and recurring monthly revenue (RMR) all with one solution: ConnectWise Control.

CE Pro Editors · December 19, 2017

Effective Incentives for On-Call Technicians

Holiday season brings extra importance to incentivize after-hours support teams. Here are proven strategies to address the challenge.

CE Pro Editors · December 12, 2017

Smart-Home Panel: Integrators Make up to $6k per day with 24/7 Service and Network Monitoring

Smart-home integrators with successful recurring-revenue programs reveal at CE Pro Summit how they earn $3,000 to $6,000 per day in service RMR, and charge $49/month for network monitoring.

Jason Knott · November 07, 2017

Assurant to Acquire The Warranty Group for $2.5B

Assurant Inc. and The Warranty Group — two giants in warranty administration business for consumer electronics — announce merger.

Jason Knott · October 19, 2017

How to Analyze Service Data to Improve Your Business

Call cadence, service demand spikes and remote solve rates are key metrics to help you modernize your client service operations, enhance your perceived value and increase RMR potential.

CE Pro Editors · October 17, 2017

Why So Many 24/7 Support and Service Initiatives Fail

The real challenge to transforming service in the custom installation industry lies in creating a holistic approach, including software implementation, training and developing a turnkey RMR sales and marketing engine.

Joseph Kolchinsky · October 11, 2017