Best Buy passes 1 million members for annual $199 Total Tech Support service in less than one year. BBY stock price skyrockets 17%.

Service calls range in complexity — from simple fixes to catastrophic failures — highlighting the need for remote service capabilities to de-escalate clients, determine priority and use the service call as a sales opportunity.

To be held in Boston May 28-30, 2019, the OneVision 1NSIGHT Summit will unite forward-thinking integrators and experts in service to discover and share proven service strategies.

San Diego HVAC/plumbing company charges $20/month VIP Advantage Membership program for clients. Why can’t you?

While many high-end home-automation firms pivot to more predictable business models, NYC-based Osbee Industries clings to complicated super-custom, high-touch business.

Legal expert Ken Kirschenbaum advises integrators to be careful about adding credit card surcharges.