BlackWire Designs a distributor in the custom installation market, has introduced The Service Call Killer, a new driver for the Control4 platform that eliminates the need for service calls to power cycle devices that have fallen offline.
To kill service calls before they start, the driver monitors the connected status of components controlled by residential or commercial Control4 systems. If a device falls offline, the driver automatically issues a command to compatible PDUs to power cycle the outlet it’s connected to.
“Service calls not only increase operational expenses for integrators, but they also impact the user experience due to system downtime. It’s especially frustrating when all that’s required is unplugging a component and plugging it back in to solve a simple connectivity issue,” says Kevin Luther, owner of BlackWire Designs.
“The Service Call Killer addresses this issue quickly and effectively with no intervention required, making it a must-have for any installation.”
The new driver installs in a matter of seconds and offers an easy-to-use interface. It’s currently compatible with almost any PDU on the market, including Luxul’s 2-, 8-, and 16-outlet PDUs, and Middle Atlantic Products’ PDUs featuring RackLink.