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CE Profile of Excellence: Steven Vickers, Newport Audio & Video
Newport Audio & Video GM Steven Vickers says sometimes it pays off in the long-run to pay employees more than industry standard.
Newport Audio & Video GM Steven Vickers
If you had to use Twitter to describe what your company does (140 character limit), what would you write?
We bring the best audio/video entertainment system, highest quality equipment and finest home control solution to your home.
After you complete a project, what do you think your typical client tells his friend about the experience?
That we are reliable, honest and efficient.
What can CE pros learn from your company to help them run their business better?
We've found that we actually save money by paying our employees a little bit more than industry standards. We save on hiring and training expenses and our employees seem to take more pride in their work than most. In turn, our customers are more satisfied and our referral rate is higher.
Always have the client's best interest at heart. If you make less money on an installation because the application is best for the client, do it! It comes back tenfold in referrals and good reputation.
What’s the wildest request you’ve ever had for an installation?
Full theater, home system, electronic shades, etc. all with complete integration on two separate yachts for the same owner. He liked to keep one on the East Coast and one on the West and wanted them both to be exactly the same.
What is your 3D strategy and do you think it will live up to the hype?
We are planning a wine tasting and 3D demo in our showroom. Consumers in our area love playing with new gadgets, drinking wine and socializing! We are also planning a big 3D push for the holiday season with a lot of local print, television and radio ads.
What is your absolute favorite piece of audio demo material and why?
The new Sony televisions and receivers with the new internet based applications.
What is your absolute favorite piece of video demo material and why?
Avatar 3D
What is something about you that most people don’t know?
I grew up on a ranch and was in the FFA.
We bring the best audio/video entertainment system, highest quality equipment and finest home control solution to your home.
After you complete a project, what do you think your typical client tells his friend about the experience?
That we are reliable, honest and efficient.
What can CE pros learn from your company to help them run their business better?
We've found that we actually save money by paying our employees a little bit more than industry standards. We save on hiring and training expenses and our employees seem to take more pride in their work than most. In turn, our customers are more satisfied and our referral rate is higher.
Newport Audio & Video
Name: Steven Vickers
Title: General Manager
Location: Showroom, Newport Beach
Web site: http://www.newportav.com
Years in business: 10
Number of employees: 13
Number of installations in 2010: 271 in 2009
Residential/commercial split: 45/55
Top three brands: Sony, Crestron, Panasonic
What trade tip can you offer your fellow CE pros?Name: Steven Vickers
Title: General Manager
Location: Showroom, Newport Beach
Web site: http://www.newportav.com
Years in business: 10
Number of employees: 13
Number of installations in 2010: 271 in 2009
Residential/commercial split: 45/55
Top three brands: Sony, Crestron, Panasonic
Always have the client's best interest at heart. If you make less money on an installation because the application is best for the client, do it! It comes back tenfold in referrals and good reputation.
What’s the wildest request you’ve ever had for an installation?
Full theater, home system, electronic shades, etc. all with complete integration on two separate yachts for the same owner. He liked to keep one on the East Coast and one on the West and wanted them both to be exactly the same.
What is your 3D strategy and do you think it will live up to the hype?
We are planning a wine tasting and 3D demo in our showroom. Consumers in our area love playing with new gadgets, drinking wine and socializing! We are also planning a big 3D push for the holiday season with a lot of local print, television and radio ads.
What is your absolute favorite piece of audio demo material and why?
The new Sony televisions and receivers with the new internet based applications.
What is your absolute favorite piece of video demo material and why?
Avatar 3D
What is something about you that most people don’t know?
I grew up on a ranch and was in the FFA.
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