CE Pro 2020 Quest for Quality Awards Winners Announced

10th annual CE Pro Quest for Quality Awards recognize manufacturers and distributors for high-level support services for the custom integration market.


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CE Pro is bestowing silver, gold and platinum honors in its tenth annual CE Pro Quest for Quality Awards for those companies that have been singled out by integrators for their commitment to service. That includes general communication, technical support, warranties, sales and marketing help, shipping, lead generation, incentive programs, training, trade show offerings, website and social media presence and more.

It’s no simple feat to earn the award; integrators vote for favored manufacturers and distributors by actually typing in their names, not merely clicking on a dropdown menu to pick out a company — and this year CE Pro received more than 12,000 votes in total.

“In an industry that is so product-driven, the Quest for Quality Awards are unique because they highlight the services and the people behind those products,” says Jason Knott, chief content officer at CE Pro. “This award is for every tech support person, customer service rep, sales rep, website manager, trainer and more at manufacturers and distributors… the unsung heroes of the industry.”

In addition to recognizing manufacturers and distributors in 26 categories, there is a “Category Kudos” Award that honors companies whose dealer bases may not be able to match the sheer number of touchpoints of some larger suppliers, but whose standout services garner a loyal and vocal integrator following.

Also, this year CE Pro created a special Titanium Award for distributor DOW Electronics in recognition for the supplier that had the biggest leap in votes from the previous year.

CE Pro will present full details and information on each of the Quest for Quality Award winners in our upcoming online spotlight starting April 16.


2020 Quest for Quality Award Winners

Manufacturers

Best Customer Service

  • Platinum: SnapAV
  • Gold: Coastal Source
  • Silver: Vanco

Best Technical Support

  • Platinum: Control4
  • Gold: Crestron
  • Silver: Sony

Best Lead Generation

  • Platinum: Sonos
  • Gold: Google Nest
  • Silver: Amazon Ring

Best Sales/Marketing Assistance

  • Platinum: Vanco
  • Gold: Nortek Security & Control
  • Silver: Savant

Best RMR Support Programs

  • Platinum: SnapAV
  • Gold: Control4
  • Silver: Nortek Security & Control

Best Software Support

  • Platinum: D-Tools
  • Gold: iPoint
  • Silver: ProjX360

Best Warranty Policies

  • Platinum: Coastal Source
  • Gold: Vanco
  • Silver: SnapAV

Best Shipping Policies

  • Platinum: SnapAV
  • Gold: Vanco
  • Silver: Resideo

Best Dealer Website

  • Platinum: Sonance
  • Gold: SnapAV
  • Silver: URC

Best Consumer-Facing Website

  • Platinum: Amazon Ring
  • Gold: Google Nest
  • Silver: Coastal Source

Best Training Programs

  • Platinum: URC
  • Gold: Luxul
  • Silver: Coastal Source

Best Dealer Programs/Incentives

  • Platinum: SnapAV
  • Gold: Savant
  • Silver: Sony

Best Dealer Protection Policies

  • Platinum: Crestron
  • Gold: Nortek Security & Control
  • Silver: Bose

Best Social Media Presence

  • Platinum: Dish
  • Gold: Sonos
  • Silver: Google Nest

Best Co-op Advertising Program

  • Platinum: LG Electronics
  • Gold: Samsung
  • Silver: Sony

Best Trade Show Presence

  • Platinum: Dish
  • Gold: Sony
  • Silver: Legrand

Distributors

Best Customer Service

  • Platinum: Skywalker AV Supply
  • Gold: WAVE
  • Silver: PowerHouse Alliance

Best Technical Support

  • Platinum: Skywalker AV Supply
  • Gold: Future Ready Solutions
  • Silver: Allnet/SnapAV

Best Shipping Policies

  • Platinum: Skywalker AV Supply
  • Gold: Ui Supplies / PowerHouse Alliance
  • Silver: KOA/ PowerHouse Alliance

Best Website

  • Platinum: Audio America / PowerHouse Alliance
  • Gold: Anixter
  • Silver: Skywalker AV Supply

Best Training Programs

  • Platinum: ADI
  • Gold: Future Ready Solutions
  • Silver: Volutone/SnapAV

Best Dealer Programs/Incentives

  • Platinum: Tech Source Distributors/Catalyst AV
  • Gold: PowerHouse Alliance
  • Silver: Volutone/SnapAV

Best Trade Show Presence

  • Platinum: ADI
  • Gold: PowerHouse Alliance
  • Silver: MRI/SnapAV

Category Kudos

Best Technical Support:

  • AudioControl
  • ELK Products
  • Metra
  • RTI

Sales Support:

  • MartinLogan
  • Peerless AV

Warranty Support:  

  • Onkyo/Integra
  • Origin Acoustics

Shipping Support:

  • Brilliant
  • IC Realtime

Training Programs: Sound United

Best Trade Show Presence: Harman Luxury

Best Website: arlington Industries

Special Titanium Award: Dow Electronics