All In OneVision
Step 1: Create a new Terms of Service agreement outlining your service policies. Step 2: Present clients with tiered membership plans. Step 3: Wait for the opportunity to upsell.
Joseph Kolchinsky · April 17, 2019
Service Tech Audio Visual in Austin, Texas, shuns ‘indentured servant’ label with clients and sets policy that requires customers to sign a service contract.
Jason Knott · April 08, 2019
Service calls range in complexity — from simple fixes to catastrophic failures — highlighting the need for remote service capabilities to de-escalate clients, determine priority and use the service call as a sales opportunity.
Jason Knott · January 25, 2019
OneVision is expanding its existing recurring monthly revenue platform to include manufacturer’s reps and hopes to expand the service nationwide.
CE Pro Editors · July 13, 2018
Providing free round-the-clock support is taxing your business. Here’s a step-by-step guide to converting your business to a paid support model.
Joseph Kolchinsky · April 13, 2018
The ProSource buying group is pushing lighting control and remote managed services as new opportunities for home-technology integrators, adding OneVision, Parasol, SnapAV’s OvrC, Coastal Source and Colorbeam to its roster of providers.
Julie Jacobson · March 19, 2018
24/7 tech support for smart-home clients can generate recurring revenue (RMR) for integrators, while also improving staff morale and productivity, and fostering customer happiness — the stuff referrals are made of.
CE Pro Editors · March 09, 2018
Domotz users can now leverage OneVision platform to enhance service offering.
CE Pro Editors · January 05, 2018
Holiday season brings extra importance to incentivize after-hours support teams. Here are proven strategies to address the challenge.
CE Pro Editors · December 12, 2017
Integrators can leverage Simon Sinek’s ‘Golden Circle’ concept to enhance relationships with clients and improve business.
Jason Griffing · December 06, 2017