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OneVision Rolls Out Essentials+ Membership-based Service Program

OneVision Resource’s Essentials+ creates a membership program CE pros can offer to clients that includes free normal-business-hours service support, and monetized after-hours support.

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OneVision Rolls Out Essentials+ Membership-based Service Program

OneVision Resources' Essentials+ allows integrators to offer free basic support during normal business hours with a paid program for after-hours support.

OneVision Resources announces the availability of Essentials+, a new support membership designed to enable integrators to monetize round-the-clock service for their clients.

OneVision’s Essentials+ membership enables integrators on its platform to implement a paid service and support model.

By making this membership available to their clients, CE pros on the OneVision platform can meet clients’ expectations for a basic level of free support during normal business hours, while monetizing the demand for after-hours availability.

This model ensures that service and support can be consistently and sustainably delivered after hours to clients interested in premium services.

“We believe it’s time to rethink the delivery of service and support in the smart home, giving Home Technology Professionals (HTPs) the opportunity to create a consistent support experience and additional revenue streams through support memberships,” says OneVision founder and CEO Joseph Kolchinsky.

“With our Essentials+ membership, HTPs on our platform improve the sustainability and profitability of their businesses by creating a tiered membership structure which focuses on the delivery of a premium service and support experience, even after hours.”

OneVision Resources' Essentials+ membership program adds a paid tier to its service plan in which dealers can charge clients for after-hours support.  

To ensure a smooth support experience, OneVision has developed a technology which automatically routes email requests from eligible clients straight to the support team while providing an upgrade path in the moment to non-eligible members who wish to receive support right away.

Separately, OneVision has added a new “client concierge” team whose job it will be to answer all phone calls to verify memberships, engage in membership upgrade conversations when appropriate, and provide a warm handoff to the support team once a client is verified as eligible.

The new OneVision concierge team will enhance the overall support experiences by ensuring that clients hear a human voice on their first phone call while reserving resources to focus on providing support.

OneVision Turnkey Deployment

To ensure a turnkey rollout of these services to integrators, OneVision’s support, training, and marketing teams will facilitate the rollout, including informing the dealer’s clients of the changes and training their teams on the new processes and messaging.

All support systems, including ticketing, marketing, and on-call management platforms, which OneVision implements and manages on behalf of dealers, are automatically updated by OneVision’s team on the day the partner launches the Essentials+ membership structure.

“We believe it’s time to rethink the delivery of service and support in the smart home.”

— Joey Kolchinsky, OneVision Resources

OneVision also provides turnkey marketing campaigns to inform and educate clients about the new offering.

OneVision supports home technology professionals every step of the way, with email campaigns, communication guidance, terms of service updates, and system updates necessary to ensure a smooth transition.

“We are excited to be able to offer a low-cost option for our clients to receive support 24/7,” says Bryan Mills, president at Mills Technologies.

“Essentials+ will provide our clients with access to the high-quality, reliable service on which we’ve built our reputation, and will allow us to do so in a sustainable manner that provides our team the work/life balance they deserve. OneVision makes this transition easy by managing the entire process on our behalf, from systems and training to communicate with our clients.”

OneVision’s partner development team is in the process of deploying this new membership structure across its entire partner base and expects to have it available to all 35,000 homes this year. Those HTPs interested in joining the OneVision platform will be able to leverage this new offering at the outset of the relationship.

About the Author

Jason Knott
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Jason Knott:

Jason Knott is Chief Content Officer for Emerald Expositions Connected Brands. Jason has covered low-voltage electronics as an editor since 1990, serving as editor and publisher of Security Sales & Integration. He joined CE Pro in 2000 and serves as Editor-in-Chief of that brand. He served as chairman of the Security Industry Association’s Education Committee from 2000-2004 and sat on the board of that association from 1998-2002. He is also a former board member of the Alarm Industry Research and Educational Foundation. He has been a member of the CEDIA Business Working Group since 2010. Jason graduated from the University of Southern California.

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