OneVision Adds Domotz to Service Platform

By CE Pro Editors · January 5, 2018 • Domotz users can now leverage OneVision platform to enhance service offering.

Effective Incentives for On-Call Technicians

By By Alex Boyle · December 12, 2017 • Holiday season brings extra importance to incentivize after-hours support teams. Here are proven strategies to address the challenge.

Drive More Sales, Brand Loyalty with Simple Shift in Thinking

By Jason Griffing · December 6, 2017 • Integrators can leverage Simon Sinek’s 'Golden Circle' concept to enhance relationships with clients and improve business.

5 Reasons You Need a Ticketing System in Your Business

By Jason Griffing · October 24, 2017 • Using piecemeal solutions instead of a ticketing system to manage your service may be hampering your client experience.

How to Analyze Service Data to Improve Your Business

By CE Pro Editors · October 17, 2017 • Call cadence, service demand spikes and remote solve rates are key metrics to help you modernize your client service operations, enhance your perceived value and increase RMR potential.

Why So Many 24/7 Support and Service Initiatives Fail

By Joseph Kolchinsky · October 11, 2017 • Having an efficient and scalable way to provide 24/7 is not enough. You have to transform your processes from the bottom up.

OneVision Video Q&A: Vastly Improved Culture, Customer Experience

By CE Pro Editors · September 28, 2017 • Four leading integrators discuss how adopting OneVision Resources’ service program has dramatically improved internal company culture, boosted their client experience, and helped close contracts with new customers.

23 Big (and Small) Questions to Ask Yourself Before You Sell Service Plans

By Jason Griffing · September 21, 2017 • Too few integrators in the industry understand what's involved in implementing service plans ... until it's too late.

Comparing Control4 BakPak, Domotz, Ihiji and SnapAV OvrC Pro

By Jason Knott · August 30, 2017 • OneVision Resources' new 'Insider's Guide to Remote Systems Management' provides in-depth comparison of Control4’s BakPak, Domotz, Ihiji, and SnapAV’s OvrC Pro.

Why Extra Features Are the Silent Service-Plan Profit Killer

By Joseph Kolchinsky · August 24, 2017 • Thinking of adding extra features or offerings to your service plans? Don't! Selling over-complicated service plans pits you against a silent profitability killer: operational overhead.

CEDIA Q&A: OneVision to Host Two Courses on Service and Recurring Revenue

By CE Pro Editors · August 23, 2017 • Don't miss these educational workshops during CEDIA 2017 on making the transition from project revenue to service revenue, taught by Joseph Kolchinsky, founder and CEO of OneVision.

3 Ways to Step Up Your Customer Service Game

By Jason Griffing · August 16, 2017 • It's hard to make the project-to-service transition, but these three pillars of a service-first approach will help get you started. For more info, attend OneVision's service workshop at CEDIA 2017.

How to Transition from ‘Free’ to ‘Paid’ Without Burning Client Relationships

By Joseph Kolchinsky · August 9, 2017 • What can integrators learn from the Wall Street Journal and the New York Times? One newspaper transitioned from 'free' articles to 'paid' memberships without burning any bridges, and you can too.

CEDIA Find: Axius Offers Domotz-Based Remote Monitoring, End-User Support to Other Integrators

By Julie Jacobson · August 4, 2017 • Smart-home integrator Axius signed more than 500 customers to Domotz-based remote IoT management service in just four months; launching wholesale monitoring and end-user support for other home-tech pros at CEDIA 2017. (Julie Jacobson / CE Pro)

Under the Surface of Lennar’s Move to Wireless & Amazon Smart-Home Services

By Joseph Kolchinsky · August 2, 2017 • When paired with Lennar’s decision to utilize Amazon Home Services for installation, the builder’s sharp reduction in low voltage cabling reinforces the notion that it sees a traditional path to the smart home, the CEDIA channel, as outdated.

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