All In Service Contracts
Avidia spruces up its website and reduces its number of projects with goal of tripling its average project size.
Jason Knott · April 21, 2020
Former CytexOne exec Martin Roseman is ‘shocked’ at how integrators are still reticent to offer, sell and price service agreements. New RMR Marketing Kit aims to help.
Jason Knott · June 12, 2019
Crestron has formed a partnership with Domotz that will give integrators greater visibility to their installed devices to reduce truck rolls, improve service, and open the opportunity for service agreements.
Jason Knott · May 23, 2019
Step 1: Create a new Terms of Service agreement outlining your service policies. Step 2: Present clients with tiered membership plans. Step 3: Wait for the opportunity to upsell.
Joseph Kolchinsky · April 17, 2019
The recent trend of DIY security companies claiming to protect homes with no contracts isn’t always 100% accurate.
CE Pro Editors · April 17, 2019
Using a ‘Build-A’Bear’ model, Service Tech AV in Austin develops its own digital sales portal to enable a two-person sales team to handle hundreds of condo technology sales simultaneously.
Jason Knott · April 10, 2019
Service Tech Audio Visual in Austin, Texas, shuns ‘indentured servant’ label with clients and sets policy that requires customers to sign a service contract.
Jason Knott · April 08, 2019
Best Buy passes 1 million members for annual $199 Total Tech Support service in less than one year. BBY stock price skyrockets 17%.
Jason Knott · February 28, 2019
Service calls range in complexity — from simple fixes to catastrophic failures — highlighting the need for remote service capabilities to de-escalate clients, determine priority and use the service call as a sales opportunity.
Jason Knott · January 25, 2019
To be held in Boston May 28-30, 2019, the OneVision 1NSIGHT Summit will unite forward-thinking integrators and experts in service to discover and share proven service strategies.
CE Pro Editors · January 25, 2019