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Walmart Partner Offers Free PC Tech Support During Holidays
India partner provides $100 worth of free remote service, including Windows 7 migration, for Walmart PC customers
If you buy a PC at Walmart.com during the holidays, you can get free technical support services -- such as virus removal, free anitivirus software, remote diagnostics and repairs – through Walmart partner iYogi, headquartered in India.
The offer is a promotion by iYogi, which is trying to expand its reach in the U.S. consumer market, Dow Jones reports.
The free service, valued at $100, also includes Windows 7 migration.
"We're anticipating Windows 7 is going to drive a lot of sales," iYogi co-founder Vishal Dhar told Dow Jones.
Outside of the holiday promotion, iYogi's remote PC service starts at about $20 for software installation and tops out at $153 for a year of unlimited service on a personal computer, according to Dow Jones.
You'll have to look hard to find the service on Walmart.com, though (search for iYogi). The service does not seem to be mentioned in the Electronics or PC sections of the site, and we couldn't find a mention of the holiday promotion anywhere on Walmart.com.
Wal-Mart began offering in-store PC support services, a la Geek Squad, last month. This month, the retailing giant launched an in-home A/V and PC installation service offered through NEW, an established consumer electronics warranty company.
The offer is a promotion by iYogi, which is trying to expand its reach in the U.S. consumer market, Dow Jones reports.
The free service, valued at $100, also includes Windows 7 migration.
"We're anticipating Windows 7 is going to drive a lot of sales," iYogi co-founder Vishal Dhar told Dow Jones.
Outside of the holiday promotion, iYogi's remote PC service starts at about $20 for software installation and tops out at $153 for a year of unlimited service on a personal computer, according to Dow Jones.
You'll have to look hard to find the service on Walmart.com, though (search for iYogi). The service does not seem to be mentioned in the Electronics or PC sections of the site, and we couldn't find a mention of the holiday promotion anywhere on Walmart.com.
Wal-Mart began offering in-store PC support services, a la Geek Squad, last month. This month, the retailing giant launched an in-home A/V and PC installation service offered through NEW, an established consumer electronics warranty company.
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Article Topics
News · Big-Box Retailers · Installation · Networking · Walmart · Iyogi · Managed Services ·About the Author
Julie Jacobson, Editor-at-large, CE Pro
As a co-founder of EH Publishing in 1994, Julie has edited and contributed to all of the company's publications at one time or another. An authority on home automation, networking, integration, digital convergence and the CE pro channel, Julie speaks often about these subjects at industry events. She graduated with a B.A. in Economics from the University of Michigan, and received an MBA from the University of Texas at Austin. Julie is a washed-up Ultimate Frisbee player.
2 Comments
I am very grateful to the iYogi technicians who worked so diligently on my computer to establish this fault. I am very impressed by the professionalism of all the people I have encountered at iYogi.
I am a very happy iYogi Customer.
Thank you iYogi !!
Page 1 of 1 comment pages
I would pay extra to get technical support from a person that is NOT based in India. Customer service for electronics is bad enough- when I call Dell, HP, or any other computer manafacturer, it is very frustrating to speak with someone who is very difficult to understand, and whose first language is NOT English. And who is obviously reading verbatim off a screen and can’t deviate from the pre-set message or answer to a problem, so god-help you if you change topics. Seriously, would anyone really want this support?